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Customer Success Data Analyst

1 week ago

Waterloo, Ontario, Canada Magnet Forensics Full time

Magnet Forensics, a global leader in digital investigative software, seeks a skilled Customer Success Systems and Data Analyst to join their team. As a crucial member of the Customer Success department, this role will focus on managing and coordinating Gainsight environment, data analysis, KPI management, and customer success projects.

The ideal candidate will have experience in customer success operations, project management, or a related field, with strong knowledge of Gainsight and Salesforce. They will be able to analyze complex data, translate insights into actionable recommendations, and present data to technical and non-technical stakeholders.

This role offers an exciting opportunity for individuals who are passionate about making a difference in the world. Magnet Forensics is committed to continuous learning and building a diverse and inclusive workforce.

  • **Key Responsibilities:**
  • • Manage and optimize Gainsight to ensure accurate tracking of customer health scores, engagement metrics, and overall satisfaction.
  • • Create, update, and manage reports and dashboards to provide real-time insights into customer success performance.
  • • Implement and refine automated workflows within Gainsight to scale efforts while ensuring high personalization in customer interactions.
  • • Use data analytics to track customer behavior, product usage, and engagement to inform customer success strategies.
  • • Build and maintain KPI and metric tracking systems to measure success of customer success initiatives.