Member Experience Associate
2 weeks ago
Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.
We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you
In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.
Your availability: Monday to Friday, 3:30pm-11:30pm
We’ve got so much more we want to tell you, so here it goes:
**Role**
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed
**Qualifications**
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
**Perks**
We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values**:Care**, **Commitment**,** Authenticity**,** Diversity**, and **Work Ethic**. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel **welcome**, feel **comfortable**, and feel **healthy**.
-
Member Experience Associate
3 weeks ago
Waterloo, Canada Movati Athletic (Group) Inc Full timeJoin the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand....
-
Member Experience Consultant
2 weeks ago
Waterloo, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Senior Customer Experience Associate
4 weeks ago
Waterloo, Ontario, Canada Scotiabank Full timeTitle: Senior Customer Experience Associate - Waterloo, King & Northfield (30hrs/week)Requisition ID: 217529Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our...
-
(Can) Cashier
2 weeks ago
Waterloo, Canada Walmart Full time**In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...
-
Member Services Representative
1 week ago
Waterloo, Canada Kindred Credit Union Full time**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You’re invited to make a difference ** as a **Member Services Representative (Teller**)** - As a casual position: although not guaranteed, you can expect an average of 20 hours per week,...
-
Customer Service Associate
2 weeks ago
Waterloo, Canada Value Village Full time**Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...
-
Merchandise Processing Associates
2 weeks ago
Waterloo, Canada Value Village Full time**Job Title: Merchandise Processing Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Merchandise Processing Associates create an awesome...
-
Customer Service Associate
4 days ago
Waterloo, Canada Value Village Full timeCustomer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...
-
Waterloo, Canada Manulife Full time**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...
-
Sales Floor Associate
7 days ago
Waterloo, Canada Value Village Full time**Job Title: Sales Floor Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Sales Floor Associates create an awesome experience for our...
-
Member Services Representative/ Teller
6 days ago
Waterloo, Canada Kindred Credit Union Full time**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You’re invited to make a difference ** as a **Casual Member Services Representative (Teller**)** - As a casual position: although not guaranteed, you can expect an average of 20 hours...
-
Member Services Representative/ Teller
2 weeks ago
Waterloo, Canada Kindred Credit Union Full time**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You’re invited to make a difference ** as a **Casual Member Services Representative (Teller**)** - As a casual position: although not guaranteed, you can expect an average of 20 hours...
-
Merchandise Processing Associate
4 days ago
Waterloo, Canada Value Village Full timeMerchandise Processing Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods...
-
Operations Associate
3 weeks ago
Waterloo, Canada Union Benefits Full time**Who we are**: Our purpose is to support the health, wellness, and financial well-being of our team, our members, and their families. Uniquely, we live by union values and are 100% owned by the union trust funds we serve. Our trustee boards represent members' interests and are supported by Union Benefits expert teams. Plan members are always at the heart of...
-
Sales Team Member
2 weeks ago
Waterloo, Canada Jeff Weadick - Desjardins Insurance Agent Full time**Insurance Account Representative** - Desjardins Agent Team Member** Location: Jeff Weadick, Desjardins Insurance Agent, Waterloo, On Type: Full Time **Position Overview**: Are you looking for a change? Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent...
-
Sales Associate
2 weeks ago
Waterloo, Canada Rogers Communications Full timeAt Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...
-
Claims Associate
2 weeks ago
Waterloo, Canada Union Benefits Full time**Claims Associate** Union Benefits is Canada's only third-party administration company-owned and built by the union trust funds we work for. For 38 years, Union Benefits has been leading the way when it comes to supporting multi-employer union trusts in Canada. We deliver innovative and market-leading member pension, health benefit, vacation pay,...
-
Merchandise Processing Associates
4 weeks ago
Waterloo, Canada Savers Full timeJob Title: Merchandise Processing AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...
-
Merchandise Processing Associates
3 days ago
Waterloo, Ontario, Canada Savers Full timeJob Title: Merchandise Processing AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...
-
Retail Sales Associate
3 weeks ago
Waterloo, Canada Moores Full time**Job Description**: **Retail Sales Associate** **We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best.** **We Have Immediate Openings - Start Right Away!** -...