HR Digital Experience Operations Analyst

7 months ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, the HR Digital Experience Operations team is responsible for designing and deploying scalable technical solutions in Workday to better organize, understand and proactively deploy our current and future workforce needs. This team is diverse in education and experience and prides themselves on their passion, innovative mindset, and collaborative work culture, while using modern agile principles. Under the leadership of the Manager, HR Systems Management, you’ll have a safe space to experiment, take calculated risks, and build on your colleague’s strengths and expertise to achieve milestones.

As an HR Digital Experience Operations Analyst, you are curious and empathetic to users and their experiences. You are creative with a natural ability to come up with alternative solutions to problems and find balance between the systems’ capabilities and user needs to implement the best solutions. As Sun Life furthers our transformation to a Digital Enterprise, the HR Digital Experience Operations Analyst will play an integral role in driving the future of work through delivering innovative services and creating awesome and seamless employee experiences. In this role, you will have the opportunity to learn in-demand skills, work with best-in-class technology and push the boundaries of what HR technology can do.

**What will you do?**
- Provide excellent tier-2 level technical support and issue resolution for the business and the operations team
- Support and lead system upgrades and manage communication plans to global stakeholders
- Build and optimize Workday reports and dashboards to provide actionable insights and support decision-making processes
- Ensure data accuracy, consistency, and completeness in Workday reports by validating data sources and implementing data quality controls
- Configure and maintain Workday security roles, permissions and access controls according to Sun Life policies and regulatory requirements
- Lead system implementations and integrations to support mergers and acquisitions
- Ensure the accuracy, organization, and maintenance of tickets in our ticketing system (JIRA) with a primary focus on managing the lifecycle of Operational work while ensuring tickets are accurately labeled, sized, prioritized, and triaged
- Clearly define and refine requirements and ensure focus is on high value and high impact work
- Utilize Kainos automated testing tool to build and execute test cases, troubleshoot issues, and manage failed tests
- Identify opportunities for system enhancements and propose innovative solutions to optimize the HR processes, drive automation, and improve user experience
- Maintain accurate system documentation, including process workflows, system configurations, and standard operating procedures, to ensure knowledge sharing and facilitate system maintenance and upgrades
- Develop a deep understanding and actively participate in the Workday Community platform by joining relevant groups, forums, and discussions to stay on the latest enhancements and best practices
- Act as a functional prime for 1+ modules to manage any failed test, system errors and unexpected bugs
- Train juniors and new team members on Operational Deliveries, configuration, issue resolution, workflows and requirement gathering
- Facilitate and lead team huddles and provide regular updates across the team to ensure transparency of system changes

**What do you need to succeed?**
- Strong configuration knowledge and experience of Workday (Core HCM, Recruiting, Time Tracking/Absence, Compensation) modules and functionality including how to configure, customize, build scalable solutions, and system maintenance
- Strong understanding of security principles, practices, and standards
- Experience in developing and customizing Workday reports, including advanced report writing skills
- Experience supporting HR-related tasks, processes, and services; knowledge of standard development stages and agile practices is an asset
- Customer focused with strong communication skills and the ability to develop strong interpersonal relationships while working collaboratively with cross-functional teams and stakeholders
- Strong attention to detail to ensure data integrity and high-quality work; able to maintain discretion and confidentiality with sensitive information
- Strong time management skills and ability to balance operational/urge

  • Lead Systems Analyst

    7 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Systems Analyst - HR systems**: - Req id: 38337- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Lead Systems Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Systems Analyst - HR systems**: - Req id: 36618- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise...

  • Lead Systems Analyst

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This individual will report to the Director, IT- HR, LMS & Comp and be...

  • Lead Systems Analyst

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This individual will report to the Director, IT- HR, LMS & Comp and be...

  • Lead Systems Analyst

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This individual will report to the Director, IT- HR & Comp, and be able...

  • Lead SAP Data Analyst, HR Systems

    9 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Digital Business Analyst

    6 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Digital Experience Strategist

    4 weeks ago

    Waterloo, Ontario, Canada Société Financière Manuvie Full time

    About Société Financière ManuvieWithin our organization, we are seeking a highly motivated Product Owner for the Sponsor & Advisor Experience Pillar who will work closely with the technical lead and scrum master to deliver market leading digital experiences. You will be partnering closely with the squad to evolve the online experiences through simplified...

  • Digital Experience Lead

    4 weeks ago

    Waterloo, Ontario, Canada Manulife Insurance Malaysia Full time

    We are seeking a highly motivated Digital Experience Lead to join our team at Manulife in Canada. As a key member of the Sponsor & Advisor Experience Pillar, you will work closely with the technical lead and scrum master to deliver market-leading digital experiences.Key responsibilities include driving product strategy, planning, and delivery of key...

  • Variable Compensation Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Variable Compensation Analyst**: - Req id: 39835- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • HR Technology Specialist

    7 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Accounting Professional

    3 weeks ago

    Waterloo, Ontario, Canada Emerge2 Digital Full time

    About the RoleWe are seeking a highly skilled and organized accounting professional to join our team in a part-time capacity. As a bookkeeper with Emerge2 Digital, you will play a vital role in supporting day-to-day financial and administrative operations.Key ResponsibilitiesAccounts Receivable: Invoicing clients and posting payments, credit card processing...

  • Lead Security Analyst

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Security Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst**: - Req id: 37902- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Lead Security Analyst

    7 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst**: - Req id: 40986- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Digital Experience Strategist

    1 month ago

    Waterloo, Ontario, Canada Société Financière Manuvie Full time

    About UsSociété Financière Manuvie is a leading financial institution dedicated to providing innovative solutions for our clients.We are seeking an experienced Product Owner to lead the development of our digital products, ensuring they meet the needs of our customers.Key Responsibilities:- Collaborate with cross-functional teams to define product...

  • Specialist, HR Systems Management

    7 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • HR Generalist

    3 months ago

    Waterloo, Canada iGUIDE Full time

    The HR Generalist, partners with the organization to support the successful achievement of business goals through the effective delivery of HR programs and policies. This role plays a key role in providing people solutions and programs that will grow the organization. **Must be able to come into the Waterloo office 2 days a week** - **560 Parkside Dr Unit...

  • Revenue Operations Analyst

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Revenue Operations Analyst**: - Req id: 40510- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • Program Manager, Digital Support Experience, Google

    5 months ago

    Waterloo, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3 years of experience in a program or project management, data analyst, business intelligence, or customer support operations role. - Experience working with SQL, connecting and summarizing large and diverse datasets. **Preferred qualifications**: - Experience with...