Bilingual Coordinator Critical Incident Services

2 months ago

Québec, Canada LifeWorks Full time

Bâtir une carrière enrichissante

Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.

Our Trauma Coordinators provide telephone intake services at a steady pace. Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified/appropriate service providers to provide the required support. They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations responsibly, professionally and intelligently.
- Equivalent college or post-secondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
- Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
- Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
- Ability to provide adequate client services and ongoing client support;
- Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
- Great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
- High sensitivity to people and ability to express empathy;
- Ability to manage crisis situations responsibly, professionally and intelligently;
- Ability to work night shifts and weekends.

Là où la loi le permet, les employés de LifeWorks doivent être entièrement vaccinés pour accéder à un bureau de LifeWorks ou aux locaux des clients.


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