Bilingual Coordinator Critical Incident Services

1 week ago


Québec, Quebec, Canada LifeWorks Full time
Bâtir une carrière enrichissante


Chez Solutions Mieux-être LifeWorks, nous n'offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens.

Nous comptons sur l'expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille.

Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de entreprises.

Our Trauma Coordinators provide telephone intake services at a steady pace.

Their work includes the initial assessment of the client organization's needs and urgency, as well as the assignment of qualified/appropriate service providers to provide the required support.

They have the ability to work in a fast call center environment or from home with multiple deadlines, they demonstrate great sensitivity, listening and are able to empathize and manage crisis situations responsibly, professionally and intelligently.


  • Equivalent college or postsecondary bachelor's degree or diploma in health sciences or social work (or another field related to human services);
  • Two (2) years of experience in the field of customer service, preferably in a social service or office environment;
  • Exceptional customer service skills, coupled with strong verbal and written communication skills in French and English;
  • Ability to provide adequate client services and ongoing client support;
  • Strong human relations skills, team spirit and the ability to make critical decisions on their own, if necessary;
  • Great attention to detail, excellent ability to multitask at the same time and good decisionmaking skills;
  • High sensitivity to people and ability to express empathy;
  • Ability to manage crisis situations responsibly, professionally and intelligently;
  • Ability to work night shifts and weekends.


Là où la loi le permet, les employés de LifeWorks doivent être entièrement vaccinés pour accéder à un bureau de LifeWorks ou aux locaux des clients.

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