Facilities Services Coordinator

4 weeks ago

Québec City, Canada BGIS Full time

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at 

SUMMARY

The Facilities Services Coordinator - Bilingual (EN/FR) provides customer service and front-line support to BGIS EFS clients with respect to the maintenance and reliable operations of their retail locations. Specific responsibilities include, but are not limited to, handling inbound service requests via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast-paced, and client-service focused.

KEY DUTIES & RESPONSIBILITIES

§ Learns client account details, the service request/work order management systems, the telephone system, processes and operating procedures

§ Fills basic client requests including creating and dispatching work orders to appropriate internal technicians and external service providers and relaying appropriate information to front line facilities managers

§ Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests

§ Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties

§ Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.

§ Provides customer service support

§ Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.

§ May be required to provide training to new Team Members.

§ Other duties as assigned.

KNOWLEDGE & SKILLS

§ Demonstrates language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills

§ Strong customer-service orientation and demonstrated customer service skills.

§ Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.

§ Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.

§ Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.

§ Demonstrated organizational skills.

§ Ability to sustain concentration over a prolonged period of time and pay attention to details.

§ Demonstrated computer proficiency including solid keyboarding skills.

§ Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

§ Bilingualism considered an asset

Licenses and/or Professional Accreditation

§ None required

BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

  • Facility Coordinator

    2 weeks ago

    Quebec City, Canada ISS Facility Services Full time

    **Facility Coordinator** **Key Purpose** The **Facility Coordinator** is responsible for coordinating activities and resources in support of projects that impact multiple departments, systems, or work-flows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity. The Facility Coordinator works with...

  • Facility Coordinator

    2 months ago

    Quebec City, Canada SGS Full time

    Company Description **We are SGS **- the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job...

  • Facility Customer Service Coordinator

    3 weeks ago

    Québec, Canada Sherwin-Williams Full time

    The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. Written and oral fluency...

  • Property Services Coordinator

    3 weeks ago

    Québec City, Canada BGIS Full time

    Candidate must be able to obtain a federally-designated Secret and Reliability Status  Who we are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new...

  • Vice President, Facility Management

    3 days ago

    Québec, Quebec, Canada Equans Services Canada & US Full time

    Vice President, Facility Management - Central and Western Canada Offer ID: 59137 Contract type: Vice President, Facility Management - Central and Western Canada Schedule: Full-Time Country: Canada Equans is looking for a Vice President of Facility Management who would be responsible for central and western Canada (Ontario to British Columbia) and the...

  • Tenant Services Coordinator

    3 days ago

    Québec, Quebec, Canada BGIS Full time

    Who We AreSUMMARYThe Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for...

  • Property Services Coordinator

    3 weeks ago

    Quebec City, Canada BGIS Full time

    **Who we are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over...

  • Property Services Coordinator

    3 days ago

    Québec, Quebec, Canada BGIS Full time

    Who we areBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...

  • Property Services Coordinator

    3 days ago

    Québec, Quebec, Canada BGIS Full time

    The selected candidate must be able to obtain a reliability and secret clearance from the federal government. Who we are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively...

  • Regional Manager

    2 months ago

    Québec, Canada J+A Cleaning Solutions Ltd . Full time

    **REGIONAL MANAGER *MONTREAL TO QUEBEC CITY** **Job Summary**:As a member of the BGIS SCS Operations team, you will be responsible for a designated zone of job sites contracted to BGIS SCS for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on health and safety & striving...

  • Property Services Coordinator

    4 weeks ago

    Québec City, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Rehabilitation Services Coordinator

    4 days ago

    Québec, Canada Nunavik Regional Board of Health and Social Services Full time

    Director of Regional Rehabilitation Services STATUS: Permanent Full time (35h/week) PLACE OF WORK: MONTREAL STARTING DATE: as soon as possible The Ungava Tulattavik Health Center is located in Kuujjuaq. It provides all health and social services in the eastern part of Nunavik. It serves seven Inuit communities with as many CLSCs, a seniors' center and a...

  • Facilities Supervisor

    5 days ago

    King City, Canada Aramark Full time

    Facilities Manager oversees the development and supervision of the day-to-day operations and maintenance. The incumbent will be responsible for the smooth functioning and code compliance of designated facilities, including equipment and systems, by managing and directly supervising the activities of the maintenance personnel. **Responsibilities**: -...

  • Facility Site Advisor

    24 hours ago

    Québec, Quebec, Canada Cushman and Wakefield Full time

    Job TitleFacility Site AdvisorJob Description SummaryThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIES...

  • Senior Facility Technician

    1 month ago

    Québec City, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Senior Facility Technician

    3 weeks ago

    Québec City, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...

  • Facilities Caretaker

    2 days ago

    King City, Canada King Animal Hospital Full time

    **Facilities Caretaker** We are currently seeking a dedicated and responsible Facilities Caretaker to join our team. You will be responsible for ensuring the cleanliness, safety, and overall maintenance of our veterinary clinic facilities. You will play a crucial role in creating a comfortable and welcoming environment for our staff, clients, and...

  • Facilities Caretaker

    4 weeks ago

    King City, Canada King Animal Hospital Full time

    We are currently seeking a dedicated and responsible Facilities Caretaker to join our team. **The Hospital**: King Animal Hospital is a new 60,000 sq ft. Equine and Small Animal Specialty Referral & Emergency Services Hospital located on 50 acres in King City, Ontario. The hospital has 4 floors with elevator and stair access, and the standards for...

  • Construction and Facilities Management Associate.g6

    1 week ago

    Québec, Canada International Civil Aviation Organization - ICAO Full time

    **Job Opening** **Job Opening ID**: 231110 **Job Network** : Logistics, Transportation and Supply Chain **Job Family** : Logistics and Supply Chain **Category and Level** : General Service and Related Categories, G-6 **Duty Station** : MONTREAL - **Department/Office** : International Civil Aviation Organization **Date Posted** : Mar 20,...

  • Sports and Facility Supervisor

    2 weeks ago

    Québec, Canada Ville de Côte Saint-Luc Full time

    **Position overview** Responsible for the overall management of tennis and pickleball related activities. Deliver excellent customer service experience to our members, program participants and other patrons. Must maintain a friendly, calm disposition and act professionally with a positive attitude. **Key Responsibilities** - Enforce and adhere to existing...