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Technical Support Analyst

4 months ago

Calgary, Canada Intelligent Wellhead Systems Full time

**Job description**

**Technical Support Analyst**

Technical support desk operates 24 hours a day, 7 days a week in a compressed work week schedule 4 days on, 4 days off. This position will be a hybrid model working from home and at our Calgary office.

**Responsibilities**
- Strong organizational, problem-solving and analytical skills
- Understanding electrical and mechanical concepts and how they work together in an industrial setting.
- Identify and escalate situations requiring field technicians, or development support staff when necessary
- Log all issue-base interactions with clients and field technicians
- Collaborate with development staff to recreate problems in a test environment
- Troubleshoot and resolve complex software, hardware and technical issues for clients
- The ability to identify, isolate and communicate problems from and to all levels of users
- Remote troubleshooting using a variety of different software tools
- Actively contribute to on-going process improvements

**Skills and Abilities**
- Dedicated commitment to customer success
- A strong mechanical aptitude and understanding
- A post-secondary diploma/certificate in Information Technology or equivalent.
- The ability to work well under pressure, in a stressful environment
- Experience with oilfield practices and terminology and practices would be an asset.
- Experience using MS Dynamics and 365 Environment
- Excellent telephone, verbal and written communications skills
- A background in IT, networking and IIOT communications

**Salary**: From $55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Calgary, AB