Customer Care Administrator

2 months ago


Carp, Canada Shouldice Mechanical Inc. Full time

**Job Type**: Full-time
- 5 days Mon-Friday/40hrs/wk.

**Position Overview**:
**Key Responsibilities**:
**First-Call Intake**:

- Serve as the first point of contact for new and existing customers.
- Conduct thorough intake interviews to gather necessary information and assess customer needs.
- Accurately document and process customer details, service requests, and related information.

**Customer Care**:

- Address customer inquiries and concerns promptly and professionally.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.

**Residential inside sales**:

- Promote promotions and sales incentives to the customer base

**Residential Customer Invoicing and Payments**:

- Manage customer accounts, including addressing billing inquiries and discrepancies.

**Booking HVAC Service**:

- Call intake for HVAC service appointments and coordinate with the Service Manager to ensure timely service.
- Confirm service dates and times with customers and provide reminders as needed.
- Maintain accurate records of service requests and appointments

**Maintenance of Residential and Commercial Requests**:

- Manage and prioritize service requests for both residential and commercial clients.

**Qualifications**:

- Proven experience in customer service and administrative roles.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with invoicing and payment processing is a plus.
- Knowledge of HVAC systems and services is advantageous but not required.

**Personal Attributes**:

- Professional and courteous demeanor.
- Detail-oriented with excellent organizational skills.
- Proactive problem-solving abilities.
- Ability to work independently and as part of a team.
- Adaptability and a positive attitude
- English Proficiency is Mandatory, French Language Skills are considered an asset

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities

**How to Apply**:
Shouldice Mechanical is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



  • Carp, Canada GAL Power Systems Full time

    **Summary** This role manages the Service Department administrative and coordination processes in an accurate, organized, and timely manner. The Service Administrator also serves as the first point of contact for any customer inquiries and provides administrative support to the Service Department. **What You’ll Do - The Role (Responsibilities)** -...


  • Carp, Canada GAL Power Systems Full time

    **Summary** This role manages the Service Department administrative and coordination processes in an accurate, organized, and timely manner. The Service Administrator also serves as the first point of contact for any customer inquiries and provides administrative support to the Service Department. **NOTE - **This is a contract position for twelve (12)...


  • Carp, Canada Aspire Academy Ottawa Full time

    More specifically, Administrative Assistants at Aspire Academy: - Serve as the first point of contact for new and existing clients and employees - Handle incoming and outgoing communication with new and existing clients - Answer phone calls and direct inquiries to the appropriate staff members - Coordinate and maintain calendars - Provide support for...


  • Carp, Canada Postcard Perfect Turfgrass Specialists Ltd. Full time

    Join the Postcard Perfect Ltd. Team! We are a small business growing business that cares about our employee's/customers and we have great reputation in our community. If you are an experienced customer service representative this is a great opportunity for you to start or grow your career in a dynamic environment. Our company has been an industry leader in...


  • Carp, Canada Ottawa Eavestroughing Full time

    **Responsibilities**: - Provide administrative support to management team - Manage office supplies and inventory - Maintain office equipment and facilities - Greet and assist visitors - Bill clients and take payment - Prepare and distribute documents - Handle confidential information in a professional manner - Organize, submit and file...


  • Carp, Canada Vanity Roofing Full time

    **Responsibilities**: - Provide administrative support to management team - Manage office supplies and inventory - Maintain office equipment and facilities - Greet and assist visitors - Bill clients and take payment - Prepare and distribute documents - Handle confidential information in a professional manner - Organize, submit and file papper...


  • Carp, Canada Postcard Perfect Turfgrass Specialists Ltd. Full time

    Join the Postcard Perfect Ltd. Team! We are a small business growing business that cares about our employee's/customers and we have great reputation in our community. If you are an experienced customer service representative this is a great opportunity for you to start or grow your career in a dynamic environment. Our company has been an industry leader in...


  • Carp, Canada Glover Brothers Landscaping Full time

    **Responsibilities**: - Maintain and organize files, both physical and computerized, ensuring all documents are properly labeled and easily accessible - Assist with locates for a job, staying on top of any upcoming expired permits. - Assist with organizing Health and Safety training as needed - Assist with proofreading and editing documents for accuracy and...

  • Customer Service

    6 days ago


    Carp, Canada Nelson Water Inc Full time

    **Duties & Reponsibilities**: - Scheduling of service calls, bottled water delivery and preventative maintenance. - Managing incoming calls and customer service inquiries. - Identifying and assessing customers’ needs to achieve satisfaction. - troubleshooting and investigating information to resolve customer complaints. - Follow communication procedures,...


  • Carp, Canada A.M.B. Lift Inc. Full time

    **About us** For over 30 years, A.M.B Lift Inc. has been an Ottawa-area leader in the material handling sales and service industry. We sell new and used equipment and parts, and offer installation, maintenance, repair and training services at customers’ sites and at our state-of-the-art facility in west Ottawa. Our success is built upon our expertise and...


  • Carp, Canada A.M.B. Lift Inc. Full time

    **About us** For over 30 years, A.M.B Lift Inc. has been an Ottawa-area leader in the material handling sales and service industry. We sell new and used equipment and parts, and offer installation, maintenance, repair and training services at customers’ sites and at our state-of-the-art facility in west Ottawa. Our success is built upon our expertise and...


  • Carp, Canada Helicopter Transport Services (Canada) Inc. Full time

    **Job Title: Operations Administrator** **Reports to: Director of Operations** **About Helicopter Transport Services Canada (HTSC)**: Helicopter Transport Services Canada (HTSC) is a leading name in the Canadian helicopter utility sector, committed to excellence and safety in aerial transportation. As we continue to expand, we are looking for a...

  • Office Administrator

    4 months ago


    Carp, Canada Sign FX Inc. Full time

    **About Us**: Sign Fx Inc. is a leading provider of custom commercial signage, specializing in both interior and exterior solutions. Our dedicated team of 25 professionals works collaboratively to deliver high-quality, bespoke signage to our clients. We are seeking an Office Administrator who is organized, detail-oriented, and eager to support our dynamic...


  • Carp, Canada A.M.B. Lift Inc. Full time

    **About us** For over 25 years, A.M.B Lift Inc. has been an Ottawa-area leader in the material handling sales and service industry. We sell new and used equipment and parts, and offer installation, maintenance, repair and training services at customers’ sites and at our new state-of-the-art facility in west Ottawa. Our success is built upon our expertise...


  • Carp, Canada Grace Monuments Full time

    **Overview** **Duties**: - Assist customers with product inquiries, orders, and issue resolution - Upsell products and services to increase sales revenue - Designing monument layouts, we will train - Perform data entry tasks accurately and efficiently - Analyze customer needs to recommend appropriate solutions - Maintain a positive, empathetic, and...


  • Carp, Canada Telecon Inc Full time

    Reporting to the Control Centre Supervisor, the Locates & Permits Administrator is part of a team who oversees pre-construction activities supporting various civil construction crews. This role oversees and collects data for locates and permits in order to start construction in a timely, efficient manner and provides data for management to start construction...


  • Carp, Canada GO Drilling IncG. Oswald Blasting Ltd Full time

    **Roles & Responsibilities** **Duties and responsibilities include but are not limited to**: - General bookkeeping postings and journal entries for a multi-corporation organisation. - Payroll - Preparation and processing of invoices, administer accounts receivable - Prepare and process POs, oversee and process accounts payable - Process expense claims and...


  • Carp, Canada National Auto Finance Full time

    Job Details: - Data Entry (internal software/quickbooks)-Training Provided - Greeting Customers - Booking Appointments - Invoicing - Posting on social media - Digital Contract Signing - Basic administrative tasks Job Requirements: - Basic computer skills - Customer service skills - Motivated to learn - Good organizational, clerical, oral and written...


  • Carp, Canada GAL Power Systems Full time

    **Summary** The Customer Support Specialist (CSS) is a professional who excels in the coordination of activities to deliver an exceptional customer experience. These activities include efficient and timely scheduling, excellent communication with customers, technicians and other internal staff, a sense of urgency in dispatching emergency service calls, a...


  • Carp, Canada M CON Products Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 42.5 hours per week - Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Construction - Manufacture - Factory or plant - Office **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Coordinate the flow of...