Business Analyst with Contact Center
2 weeks ago
Good BA Experience with knowledge of Contact Center is mandatory
- Experience in working directly with clients on Contact Center Analytics use cases
- Contact Center Experience: Working knowledge in contact center operations/ products and business processes.
- Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.
- Document business requirements, functional/non-functional requirements, use cases and call flows.
- Define Business Solutions around IVR and Routing Requirements.
- Knowledge of CCAS experience - good to have
- Experience on Business Analysis tools like JIRA / Visio etc
**Job Types**: Full-time, Permanent, Fixed term contract
**Salary**: From $90,000.00 per year
**Benefits**:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
**Experience**:
- Contact center: 4 years (required)
- IVR: 2 years (required)
- CCAS: 2 years (required)
- Jira: 5 years (required)
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