Contact Center Specialist
3 weeks ago
OnX is looking for a Contact Center SME on contract for one our Insurance sector clients in Toronto
Client: Insurance
Location: Remote
Duration: 26 weeks
Genesys Contact Center SME : someone who understand Genesys in and out and has lead multiple genesys implementation or migrations. Currently client is moving from Avaya to Genesys
Strong experience with over all contact center optimization and process improvement
Experience with Contract Center desight, Architecture and building future roadmap
works on contact centre optimization?
Looking for someone who can look at how some of the queue and work is performing and by day 3 make changes and measure (extremely tactical and scrappy).
-
Contact Center QA
3 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
2 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API te
-
Contact Center QA
5 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
4 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
4 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AMLJob Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
5 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
5 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
3 days ago
Toronto, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
5 days ago
Toronto, ON, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Contact Center QA
5 days ago
Toronto, ON, Canada Quantum World Technologies Inc. Full timeContact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.
-
Medical Technician
4 weeks ago
Toronto, Canada Endoscopy & Specialist Center Full time**MEDICAL DEVICE REPROCESSING TECHNICIAN** A well reputable Endoscopy Center in Toronto is seeking an enthusiastic Medical Device Reprocessing Technician to work in a challenging and fast paced environment. You will perform a series of detailed technical duties related to the sterilization, decontamination and function testing of scopes (Manually and...
-
Customer Education Center Specialist
5 days ago
Toronto, Canada AlignTech Full time**Join a team that is changing millions of lives.** Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in...
-
Call center, Training and Development Specialist
2 weeks ago
Toronto, Canada Fairstone Bank Full timeAs a Training and Development Specialist specializing in call center operations, you will be crucial in improving the performance and abilities of call center agents. Your main task will be to create, execute, and assess training programs customized to improve call handling, customer service, and overall efficiency in our call center. Reporting to the...
-
Director, Contact Centre
3 days ago
Toronto, Canada Legal Aid Ontario Full time**Company Bio** Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If...
-
Director, Contact Centre
4 weeks ago
Toronto, Canada Legal Aid Ontario Full timeUnion: Non-Union - Job Number: J0424-0664 - Job Title: Director, Contact Centre - Job Type: Permanent Full Time - City, Province, Country: Toronto, Ontario, Canada - Job Location: Toronto - Job Category: Executive - Job Classification: M4 - Role Designation:- Open Positions: 1 - Posting Date: April 16, 2024 - Closing Date: April 24, 2024 - Salary:...
-
Business Center Lead
4 weeks ago
Toronto, Canada Wunderman Thompson MAP Full timeJAN 22, 2024 **Who is VML MAP** VML MAP is a distinctive organization, dedicated to delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships. A significant portion of our work occurs on our proprietary automation platform, used daily by thousands of global users. With the expertise of a consultancy and the...
-
Contact Center, Patch and Vulnerability QA
6 days ago
Toronto, Canada Tata Consultancy Services Full timeExperience in Quality Assurance testing - manual and automation testing.Domain experience in Contact Centre is preferred.Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.Must have worked with HP-ALM and JIRA.Experience with Cyara or other IVR automation tools is preferred.Experience in working in...
-
Contact Center, Patch and Vulnerability QA
6 days ago
Toronto, Canada Tata Consultancy Services Full timeExperience in Quality Assurance testing - manual and automation testing.Domain experience in Contact Centre is preferred.Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.Must have worked with HP-ALM and JIRA.Experience with Cyara or other IVR automation tools is preferred.Experience in working in...
-
Contact Center, Patch and Vulnerability QA
7 days ago
Toronto, Canada Tata Consultancy Services Full timeExperience in Quality Assurance testing - manual and automation testing.Domain experience in Contact Centre is preferred.Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.Must have worked with HP-ALM and JIRA.Experience with Cyara or other IVR automation tools is preferred.Experience in working in...
-
Contact Center, Patch and Vulnerability QA
6 days ago
Toronto, Canada Tata Consultancy Services Full timeExperience in Quality Assurance testing - manual and automation testing. Domain experience in Contact Centre is preferred. Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites. Must have worked with HP-ALM and JIRA. Experience with Cyara or other IVR automation tools is preferred. Experience in...