Contact Center Specialist

OnX is looking for a Contact Center SME on contract for one our Insurance sector clients in TorontoClient: InsuranceLocation: RemoteDuration: 26 weeks Genesys Contact Center SME : someone who understand Genesys in and out and has lead multiple genesys implementation or migrations. Currently client is moving from Avaya to GenesysStrong experience with over...

Platform Product Manager - Contact Center SolutionsOur client is seeking a Platform Product Manager to join their innovative team, specializing in developing integrations into other systems and expanding platform capabilities within the contact center space. This role requires a technically adept candidate to seamlessly integrate solutions with various...

Platform Product Manager - Contact Center Solutions Our client is seeking a Platform Product Manager to join their innovative team, specializing in developing integrations into other systems and expanding platform capabilities within the contact center space. This role requires a technically adept candidate to seamlessly integrate solutions with various...

Platform Product Manager - Contact Center SolutionsOur client is seeking a Platform Product Manager to join their innovative team, specializing in developing integrations into other systems and expanding platform capabilities within the contact center space. This role requires a technically adept candidate to seamlessly integrate solutions with various...

Platform Product Manager - Contact Center Solutions Our client is seeking a Platform Product Manager to join their innovative team, specializing in developing integrations into other systems and expanding platform capabilities within the contact center space. This role requires a technically adept candidate to seamlessly integrate solutions with various...

**Job Types**: Full-time, Part-time **Salary**: $20.41-$21.34 per hour Expected hours: 38 per week **Benefits**: - Dental care - Extended health care - Paid time off Schedule: - Monday to Friday Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips Work Location: In person

As a Training and Development Specialist specializing in call center operations, you will be crucial in improving the performance and abilities of call center agents. Your main task will be to create, execute, and assess training programs customized to improve call handling, customer service, and overall efficiency in our call center. Reporting to the...

About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and...

**Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario or Quebec **Status**: Permanent full time **Schedule**: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe *Bilingualism is a requirement of this position...

Bilingual Medical Information Specialist (renewable contract) Remote – Greater Toronto Area We are hiring a Bilingual (French/English) Medical Information Specialist for our client based in the Greater Toronto Area. The Medical Information Specialist will contribute to ensuring evidence-based and accurate medical information of the company’s products...

Join Team CARFAX as a Customer Care Manager We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life...

BI Specialist Typical Day in Role: • Collaborate with stakeholders to develop BI solutions to address operational needs • Combine multiple data sources across all contact center platforms and applications to build end-to-end BI products • Define metrics / KPIs and develop customer insights models • Assist MIS & Data Analytics team with architecture...

This is a Hybrid role working from home and in office** Must Speak French and English Fluently** In this role you will be expected to supervise and lead a team of high performing individuals in the contact centre. This is a hybrid position and you must be able to speak and understand French and English. You will need to be tech savvy as you will be...

About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...

Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada.The successful candidate would oversee the quality of...

Position Description: We are currently seeking a highly skilled Genesys Cloud Specialist with experience with design and implementation of Genesys Cloud contact center solutions. We are seeking the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area. We need people with good instincts and a positive...

Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Voice & Data Specialist to join our rapidly scaling team. The successful candidate will be responsible for the ongoing support and maintenance of the existing Telephony and...

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...