Assistant Outlet Manager

8 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:
The Artist

Have a creative side? We offer several career paths to feed your inspiration.

As the Assistant Outlet Manager, you will develop, implement and maintain quality standards for outlets. Supervise and direct the activities of the associates. Ensure adherence to Evolution culture and brand standards.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done

**What you will do**:

- Train, supervise, and coach associates for the efficient operation of the outlets
- Administer payroll
- Interact with customers promoting hotel facilities and services
- Ensure food quality and service standards are met
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves
- Update Micros POS
- Enter and Maintain OpenTable Reservation System Bookings
- Maintain required labour costs and staffing levels
- Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties
- Conduct daily and regular meetings with the team
- Conduct Quarterly Dialogues with each direct report
- Attend meetings as required
- Provide ongoing training and development to all positions
- Ensure associates are trained in the safe work procedures associated with all of their tasks
- Promote safety awareness to associates and demonstrate that safe job performance is the number one priority
- Ensure compliance with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafe BC
- Ensure associates report any unsafe conditions, practices or injuries as soon as possible and take appropriate actions
- Set a good safety example
- All other duties as assigned

**Position Requirements**:

- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Strong organization and planning skills
- Previous POS understanding
- Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently.
- Management skills
- Previous experience in a similar role in a similar size/type of property
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Knowledge of hotel food and beverage operations
- Knowledge of food and alcoholic beverages
- Excellent problem solving skills
- Knowledge of food service techniques and cost controls

**Skills & Experience**
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Strong organization and planning skills
- Previous POS understanding
- Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently
- Management skills
- Previous experience in a similar role in a similar size/type of property
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Knowledge of hotel food and beverage operations
- Knowledge of food and alcoholic beverages
- Excellent problem solving skills
- Knowledge of food service techniques and cost controls

**Health & Safety**:
Health & Safety is at our core
- Daily stretches and movement to get you ready for your day
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings

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