Outlet Manager

4 months ago

Whistler, Canada Nita Lake Lodge Resort & Spa Full time

**Join Our Team as a Food & Beverage Outlets Manager at Nita Lake Lodge**

Are you passionate about hospitality and ready to lead in a dynamic and fast-paced environment? Nita Lake Lodge, a stunning 4-diamond boutique property in Whistler, is seeking an **Outlets Manager** to oversee the daily operations of our Food & Beverage department. If you are a motivated leader with a knack for maximizing guest satisfaction and driving operational excellence, we want to hear from you

**Position**: Outlets Manager
**Reports To**: Food & Beverage Operations Manager, Director of Food & Beverage
**Location**: Nita Lake Lodge, Whistler, BC

**Key Responsibilities**:
As the Outlets Manager, you will play a pivotal role in ensuring the smooth and successful operation of all F&B outlets. You will be responsible for:

- Planning and overseeing the day-to-day operations of our diverse F&B department, including restaurants, lounges, banquets, and café.
- Maximizing profits while upholding the highest standards of customer service and satisfaction.
- Leading and motivating a team, ensuring efficient communication, staff morale, and adherence to quality standards.
- Monitoring sales, labor costs, and performance, and reviewing them in weekly meetings with F&B leadership.
- Overseeing staff training programs, guest reviews, purchasing, and inventory.
- Collaborating with the Executive Chef and F&B Director on special event planning and menu development.
- Managing recruitment, onboarding, and performance evaluations.
- Ensuring compliance with all F&B policies and maintaining a safe and professional work environment.

**What We’re Looking For**:

- **Experience**: Minimum of 3 years in a senior leadership role within a multi-faceted F&B operation (restaurant, banquets, lounge, café).
- **Leadership**: Proven ability to lead, motivate, and develop a team, ensuring a positive and productive work environment.
- **Business Acumen**: Experience with budgeting, forecasting, scheduling, and managing labor productivity.
- **Communication**: Excellent interpersonal skills with the ability to engage and communicate effectively with guests, management, and staff.
- **Problem-Solving**: Strong decision-making and problem-solving skills to address operational challenges.
- **Technology**: Proficiency with MS Office and a solid understanding of POS systems.
- **Innovation**: A creative, detail-oriented, and quality-conscious approach to managing F&B operations.

**Why Nita Lake Lodge?**
At Nita Lake Lodge, we pride ourselves on creating exceptional experiences for both our guests and our team. As an Outlets Manager, you will have the opportunity to shape the guest experience in one of Whistler’s most beautiful boutique properties. We offer a supportive work environment, opportunities for professional growth, and a chance to work with a passionate team dedicated to excellence in hospitality.

**Ready to Apply?**

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

**Experience**:

- Hospitality: 3 years (required)

Licence/Certification:

- Serving It Right (required)

Work Location: In person

Expected start date: 2024-09-16

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