F&b Supervisor

5 months ago

Whistler, Canada The Westin Resort & Spa, Whistler Full time

**Start Your Journey With Us**

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:
The Artist

Have a creative side? We offer several career paths to feed your inspiration.

As a Food & Beverage Supervisor you will oversee the daily supervision and direction of Outlet service staff or Banquet Department depending on the needs of the hotel. Assist in the development, implementation and maintenance of quality standards for Food & Beverage. Interact with guests to ensure a positive guest experience.

**The Wellness You Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A Team-first attitude
- High Attention to detail and a drive to get things done

**What you will do**:

- Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of in room dining area to ensure that it is up to standard.
- Ensure availability of staff, supplies and equipment to ensure positive guest experience. Assist in scheduling, supervision and control measures for greeters, servers and bus attendants.
- Attend stand-up meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
- Assist in the completion of reports on production.
- Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests, general clerical/cashier duties and assist with Banquet functions as needed.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
- Check all room sets prior to each event
- Review banquet event orders
- Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last-minute instructions or changes
- Recommend proper maintenance and repair to Engineering and ensure the proper housekeeping of all function space
- Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use
- If no supervisor shift exists on a given day the position will be required to act as a Banquet Server
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings may be required.

**Position Requirements**:

- Formal University/college education is an asset
- Minimum two years food and beverage service background required, preferably in a supervisory role.
- Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8hours in length. Length of time of these tasks may vary from day to day and task to task.
- Must be able to lift up to 20 lbs. on a regular and continuing basis.
- Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Ability to provide a satisfactory criminal record check

**Skills & Experience**:

- An understanding of the delivery of quality service standards
- Previous supervisory experience within a four-diamond food & beverage outlet preferred
- Previous experience in a similar role in a similar size/type of property preferred
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Requires good communication skills, both verbal and written.
- Ability to supervise staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
- Knowledge of hotel food and beverage operations.
- Knowledge of food and alcoholic beverages.
- Knowledge of food service techniques and cost controls such as staffing, productivity and other expenses.
- Knowledge of Microsoft Office Applications

**Health

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