Attendant: Client Services

3 days ago


Ottawa, Canada Ottawa Humane Society Full time

Ottawa Humane Society
**Job Description**:
**Job Title**: Attendant: Client Services

**Overall Purpose**: Under the direction of the Manager: Community Programs, the Attendant:
In accordance with OHS’ objectives, philosophies and policies and procedures, the Attendant:
Client Services is responsible for the following:
**1. Professional Responsibilities**
- Accept and transfer a high volume of calls
- Book clients for OHS services
- Provide basic information for callers
- Provide general administrative support
- Be aware of and make use of community resources
- Other administrative tasks as assigned

**2. Administrative Responsibilities**
- Represent OHS in a professional manner
- Be thoroughly familiar with pertinent legislation, regulations, guidelines, and OHS policies and good animal care practices
- Participate in supervision, evaluation and training sessions
- Maintain OHS facilities and equipment
- Prepare accurate expense accounts and other forms
- Produce written reports and records
- Maintain computerized files
- Attend staff meetings and other meetings as required
- Provide training and orientation to new staff and volunteers as required
- Be familiar and ensure compliance with all health and safety policies and procedures
- May be required to assist in the hiring of staff
- May be required to train and supervise student, volunteer and work placements
- May be required to supervise student placements

**3. Program Development**
- Participate in appropriate OHS committees
- Contribute to ongoing evaluation of program objectives
- Participate in the identification and achievement of OHS objectives
- Maintain a comprehensive knowledge of social, environmental and cultural issues relating to animal health and welfare
- May be required to participate in public relations and promotional activities

**Education and Experience**
- A grade 12 graduation diploma
- Minimum 1 year of call centre and/or customer service experience
- Proficiency in Microsoft Word, Excel and Outlook

**Languages**
- Advanced verbal and written skills in English are required
- Bilingualism (English/French) is required

**Essential duties and working conditions**:

- Employees may be required to work evening, holiday and weekend shifts
- Employment is conditional upon maintaining confidentiality of OHS information
- Employment is conditional upon the ability to work around all species of animals safely

**Job Type**: Part-time

**Salary**: $19.14-$22.42 per hour

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)



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