Client Service Coordinator

4 weeks ago


Ottawa, Canada Carefor Health & Community Services Full time

**About us**

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. For our staff, we are proud to help them be the best they can be both now and into the future. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule we’re looking out for you _and_ your family. Our staff love working in home care because it lets them use a wide scope of practice while creating real impact and connection. And as our staff say, “If you want to work in home care, Carefor is the best agency to work for, by far.”

**Job Summary**

**Primary Responsibilities include**:

- Schedules service providers for client visits in areas assigned by the manager.
- Provides work schedules to staff that meet client needs and maximize continuity of care.
- Keeps up to date with daily changes such as staff availability, changes in client service
- authorizations and/or care plans
- Ensures client and service provider information is accurate and up to date in the
- scheduling database
- Provides timely information, through the use of communication technology (telephone,
- Supervisors, clients, and customers
- Verifies visit confirmations from field staff and processes in a timely manner to be
- processed by the billing department
- Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours,
- mileage, stats, and premiums.
- Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not
- seen/ not found visits, extensions to planned review dates
- Works collaboratively as part of a team willing to assist others and mentor new staff
- Contributes to the principles of customer-focused service and continuous quality improvement
- Functions and completes all duties in compliance with Occupational Health and Safety
- legislation, regulations, and Carefor policies, procedures, and standards

**Qualifications**:

- Diploma or Degree from an accredited College or University
- Previous scheduling experience preferred
- Experience using database software and Microsoft Office Suite
- Accurate and efficient computer data-entry skills
- Knowledge of medical terminology is considered an asset
- Demonstrated problem-solving skills
- Excellent interpersonal skills
- Proven ability to manage coinciding demands, and demonstrated flexibility to adjust
- priorities to meet changing demands and circumstances
- Ability to respond appropriately in pressure situations with a calm and professional
- demeanor
- Ability to plan, organize and coordinate activities
- Must be able to work independently and within a team
- Excellent communication skills, both verbal and written

**Please Note**

This description has been designed to indicate the key responsibilities of the job and the nature of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

**Carefor values equity, diversity, and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.**

**#INHP**

**Job Types**: Full-time, Fixed term contract

Pay: $22.33-$27.93 per hour

**Benefits**:

- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Flexible schedule
- On-site parking
- Wellness program
- Work from home

Schedule:

- Weekends only

Application question(s):

- Willing to attend 2 weeks of on-site training?

**Experience**:

- Health care customer service: 1 year (required)
- Scheduling: 1 year (required)

Work Location: Hybrid remote in Ottawa, ON K1G 6M8

Application deadline: 2025-01-15



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