Support Services Specialist
6 months ago
Position Title: Service Support Specialist
Location(s): Grange
Wage Rate: $24.87 to $30.34 per hour
Reports to: Manager, Respite and Residential Supports
WHY YOU’LL LOVE WORKING AT HOPEWELL
As a Hopewell team member, you’ll be changing lives. Hopewell is the only organization in Guelph Wellington licensed to serve people with developmental disabilities of all ages. Working with children, youth, and adults with diverse support needs, the work we do is varied, challenging, and meaningful. You’ll be enriching the lives of supported individuals through all kinds of activities delivered through our core residential, respite, and recreational support services.
Unified by a shared purpose and passion - to come together and support some of our community’s most vulnerable people - our team of approximately 150 is a tight-knit community where each member feels valued and supported to do their best work. Our team may be small, but we are mighty, and as a member, you’ll have direct and close connection to leadership. You are not only empowered but also encouraged to bring forward any ideas that can advance the quality of care we deliver.
Since 1983, Hopewell has supported over 7,500 individuals and their families. This has all been made possible by people just like you who are relentlessly dedicated and driven to make a difference in the lives of people with disabilities.
WHAT WE OFFER
To recognize your contributions, in addition to your hourly wage, we provide:
- A competitive group benefits package (available for regular full-time staff)
- An Employee Assistance Program (EAP) (available for all staff)
- Retirement Savings Plan with employer contribution matching up to 3% (available for regular full-time staff)
- Industry-leading, on-the-job training and educational programs such as:
- Nonviolent Crisis Intervention (NVCI) Training
- Medical Support and Health Promotion (medication administration, bowel management, and supporting with meals)
- Eligibility for professional development funding for specialized training programs, conferences, and/or workshops to support your career growth
- Opportunities for career advancement: We make every effort to promote from within and have had many team members develop in their careers from support worker roles to leadership positions
JOB SUMMARY
The role primarily supports youth and adults with complex developmental, physical and behavioural needs. Along with the support of the leadership team and behavioural therapist the SSS will be responsible for effectively implementing behavioural support plans and protocols and assist with clinical assessments as needed. The position will be responsible for the collection of data on programs and be actively involved in providing person centered care, a strong advocate for the people supported within the home.
DUTIES AND RESPONSIBILITIES
- Consistently and effectively implement Behaviour Support Plans and programming to reduce risk-behaviour and support skill development for individuals with complex needs.
- Work directly with supported individuals utilizing supportive intervention strategies (including crisis intervention strategies like physical restraints, behavioural PRN administration) and de-escalation techniques.
- Assess risk and support persons in developing a plan to keep the person safe.
- Provide person-directed supports and services to supported individuals in a manner that is respectful and fosters self-determination and empowerment whenever possible.
- Provide transportation to and from all daily living activities
- Assist in all activities of daily living. Including personal hygiene support, participation in physical, vocational and recreational activities.
- Effectively implement care plans for individuals supported, including behaviour support plan proactive strategies and de-escalation strategies.
- Provide education and mentorship to people supported on individual choice and informed decision making.
- Promote a safe environment for people supported (in home and community), staff, families and visitors.
- Assess needs of client and exercise good judgment when implementing intrusive measures for people supported.
- Ensure all documentation is completed in a timely manner in accordance with ministry requirements. This includes detailed incident reports, daily notes, communication logs and data collection.
- ** Work with the Behavioural team in data collection reporting, completing data sheets and advising on any new or concerning behaviours being presented by supported individuals.**:
- At times may act as a laison between the families, people supported and leadership.
- ** Participate in writing, Individual Service Plan documentation, recording medical appointment outcomes or other consultive appointments. Consult with the team supporting the individual to evaluate the individual's needs and plan for continuing services.**:
- ** Provide formal and informal mentorship and training to new employees,
-
Behavioural Support Worker
14 hours ago
Guelph, Canada Anchor Rehabilitation Support Services, Inc. Full timeCalling all job seekers in the Guelph, Cambridge and Carlisle areas! We at Anchor are dedicated to ensuring our clients are treated with respect and kindness throughout all aspects of their treatment programs. What sets Anchor apart from the rest is the fundamental recognition that our services may have a profound effect on the lives of each client and...
-
Administrative Support Specialist
2 months ago
Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Guelph. The successful candidate will be responsible for providing administrative support to our office operations, ensuring a smooth and efficient work environment.Key Responsibilities:Manage office correspondence, including...
-
Client Support Specialist
2 months ago
Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Client Support Specialist to provide exceptional service to our customers at beBee Professionals. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.Key Responsibilities:Respond to customer inquiries via...
-
Agricultural Support Specialist
2 days ago
Guelph, Ontario, Canada University of Guelph Full timeJob OverviewWe are seeking a skilled Agricultural Support Specialist to join our team at the University of Guelph. In this role, you will provide husbandry care for patients and teaching animals in the Large Animal Clinic and support clinicians, registered veterinary technicians, and students in the Doctor of Veterinary Medicine Program.
-
Administrative Support and Client Service Specialist
6 months ago
Guelph, Canada McKellar Structured Settlements Inc. Full timeSalary: $41,000.00 At McKellar, Canada's oldest and largest structured settlement firm, our clients are our priority. We are a financial/legal services company that operates at the crossroads where lawyers, seriously injured people, and insurance companies meet. We help people navigate some of life's most difficult decisions and support the important work...
-
Administrative Support and Client Service Specialist
6 months ago
Guelph, Canada McKellar Structured Settlements Inc. Full timeAt McKellar, Canada’s oldest and largest structured settlement firm, our clients are our priority. We are a financial/legal services company that operates at the crossroads where lawyers, seriously injured people, and insurance companies meet. We help people navigate some of life’s most difficult decisions and support the important work of our lawyer and...
-
Administrative Support Specialist
2 weeks ago
Guelph, Canada Compunnel Inc. Full time**Job Title:** Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to provide administrative and clerical support to our team. This role involves performing a variety of tasks, including message handling, documentation management, scheduling, and coordination.About the Role:Message...
-
Database Services Specialist
4 weeks ago
Guelph, Ontario, Canada Course Full timeJob OverviewThe University of Guelph is seeking a highly skilled Database Services Specialist to join its Computing and Communications Services (CCS) team. This role plays a critical part in supporting the university's database systems and information management processes, ensuring seamless delivery of core IT services.
-
Client Relations Specialist
7 months ago
Guelph, Canada Alamo Cleaning Services Inc. Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to multitask...
-
Client Services Specialist
2 weeks ago
Guelph, Canada DNV Full time**About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world s most successful...
-
Client Care Specialist
7 months ago
Guelph, Canada Gateway Services Inc Full time**Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...
-
Executive Support Specialist
3 days ago
Guelph, Ontario, Canada Schlegel Villages Full timeWe are seeking a skilled Executive Support Specialist to join the team at Schlegel Villages in Guelph, Ontario. This permanent part-time position offers 35 hours of work per bi-weekly pay period, with shifts taking place on evenings and alternating weekends.About Schlegel VillagesSchlegel Villages is a leading provider of senior care services, dedicated to...
-
Client Care Specialist
7 months ago
Guelph, Canada Gateway Services Inc Full time**Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...
-
Administrative Support Specialist
2 months ago
Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $40,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Guelph, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office...
-
Bilingual Client Care Specialist
4 days ago
Guelph, Canada Gateway Services Inc Full time**Client Care Specialist - Bilingual** Full Time Mon-Fri Days, On Site - 170 Southgate Dr Guelph, ON **_ Bilingual_**_ French language proficiency Required_** We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful...
-
Site Support Specialist
2 months ago
Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We're seeking a Site Support Specialist to join our team at beBee Professionals in Guelph. As a key member of our team, you'll assist skilled tradespeople, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Support carpenters, electricians, and other skilled workers on-site.Load and unload construction materials and...
-
Warehouse Support Specialist
1 month ago
Guelph, Ontario, Canada Randstad Full timeWe are seeking a reliable and detail-oriented Warehouse Support Specialist to join our team in Guelph.About the RoleThis is a fantastic opportunity for someone looking to start or advance their career in logistics and supply chain management.In this role, you will be responsible for supporting the warehouse operations, ensuring that goods are received,...
-
Mobile Mortgage Specialist
6 months ago
Guelph, Canada DUCA Financial Services Credit Union Ltd. Full time**Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...
-
Dental Support Specialist
4 weeks ago
Guelph, Ontario, Canada Gordon Street Dental Full timeWe are seeking a highly organized and detail-oriented Dental Support Specialist to join our team at Gordon Street Dental.Job OverviewThis is a unique opportunity for an individual who enjoys working in a fast-paced environment and has a passion for delivering exceptional patient care. As a key member of our support team, you will play a vital role in...
-
Enterprise IT Operations Support Specialist
2 weeks ago
Guelph, Ontario, Canada Rubicon Path Full timeRubicon Path is seeking an experienced Enterprise IT Operations Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the availability and performance of our systems and services.We are looking for a highly skilled professional with experience supporting large zOS mainframe systems, Unix and...