Client Care Specialist

5 months ago

Guelph, Canada Gateway Services Inc Full time

**Client Care Specialist**

**ABOUT GATEWAY SERVICES**

Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

**LOCATION: 170 Southgate Dr Guelph, ON**

**SHIFT SCHEDULE**:Full-Time, Monday to Friday, 8:00am to 4:30pm

**SUMMARY**:
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.

**WHAT YOU NEED TO SUCCEED**:
**Education/Training**
- Education, Training & Qualifications
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.

**Skills & Abilities**
- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally lifting/moving 100+ lbs.
- Regularly exposed to low/moderate/high noise environment
- Regularly exposed to low/moderate/high heat environment

**YOU’LL LOVE WORKING WITH US BECAUSE**:
**The People. **You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

**OUR CORE VALUES**:

- People First
- Exceed Expectations
- (HIT) Honesty, Integrity, Trust
- Be Passionate and Caring
- Continuously Improve

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program

  • Client Care Specialist

    6 months ago

    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...

  • Client Care Specialist

    6 months ago

    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...

  • Client Relations Specialist

    5 months ago

    Guelph, Canada Alamo Cleaning Services Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to multitask...

  • Nail Care Specialist

    1 month ago

    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Guelph, Canada. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.Key Responsibilities:Perform high-quality manicures, pedicures, and nail treatments, including...

  • Nurse Care Specialist

    2 weeks ago

    Guelph, Ontario, Canada Bayshore HealthCare Full time

    Job Opportunity at Bayshore HealthCareWe are seeking a dedicated Nurse Care Specialist to join our team at Bayshore HealthCare.As a Nurse Care Specialist, you will have the opportunity to work in a dynamic environment providing high-quality care to our clients.Key Responsibilities:Provide clinical care to clients in their homes or communitiesCollaborate with...

  • Nail Care Specialist

    4 weeks ago

    Guelph, Ontario, Canada Nails For You Full time

    We are seeking a skilled Nail Care Specialist to join our team at Nails For You. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients. Your duties will include:Key ResponsibilitiesApplying and removing artificial nails and nail artCleaning, trimming, and polishing nailsProviding gel and acrylic nail...

  • Clinical Care Specialist

    2 weeks ago

    Guelph, Ontario, Canada Bayshore HealthCare Full time

    At Bayshore Healthcare, we're passionate about providing exceptional home health care services. We're seeking a skilled Clinical Care Specialist to join our team in Guelph/Eramosa or North Wellington areas. As a Clinical Care Specialist, you'll play a vital role in delivering high-quality care to our clients in the comfort and safety of their homes.This is...

  • Nail Care Specialist

    4 weeks ago

    Guelph, Ontario, Canada Nails For You Full time

    We are seeking a skilled Nail Care Specialist to join our team at Nails For You. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients, including applying and removing artificial nails, nail art, and nail enhancements. You will also be responsible for cleaning, trimming, and polishing nails, as well as...

  • Client Care Coordinator

    5 months ago

    Guelph, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...

  • Nail Care Specialist

    4 weeks ago

    Guelph, Ontario, Canada Nails For You Full time

    We are seeking a skilled Nail Care Specialist to join our team at Nails For You. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients, including applying and removing artificial nails, nail art, and nail enhancements. You will also be responsible for cleaning, trimming, and polishing nails, as well as...

  • Nail Care Specialist

    1 month ago

    Guelph, Ontario, Canada Nails For You Full time

    We are seeking a skilled Nail Care Specialist to join our team at Nails For You. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients, including applying and removing artificial nails, nail art, and nail extensions. You will also be responsible for cleaning, trimming, and polishing nails, as well as...

  • Nurse Care Specialist

    6 days ago

    Guelph, Ontario, Canada Bayshore HealthCare Full time

    Job Title: Nurse Care SpecialistWe are seeking a compassionate and skilled Registered Practical Nurse to join our team at Bayshore HealthCare. As a Nurse Care Specialist, you will play a vital role in delivering high-quality home healthcare services to our clients.About the Role:This is a full-time position that requires overnight on-call availability for...

  • Client Care Specialist

    7 months ago

    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    2 months ago

    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    5 months ago

    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Care Companion

    1 week ago

    Guelph, Ontario, Canada Spectrum Health Care Full time

    We are currently hiring casual Care Companions at $18/hour plus $10 in Guelph.Spectrum Health Care is reimagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. Our mission is to deliver exceptional care that supports individuals in maintaining...

  • Client Care Associate

    1 month ago

    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Client Care Associate to join our team at beBee Professionals in Guelph, Canada. In this role, you will work closely with clients to provide essential care and support, and help them maintain their independence and quality of life.Key Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...

  • Companion Care Provider

    6 days ago

    Guelph, Ontario, Canada Spectrum Health Care Full time

    At Spectrum Health Care, we're redefining home care for our clients and their families by delivering products and services they need, whenever they need them.We're currently hiring compassionate Companion Care Providers in Guelph, offering a competitive salary of $18/hour, plus additional compensation.Job OverviewAs a Companion Care Provider, you'll be...

  • Critical Care Specialist

    6 days ago

    Guelph, Ontario, Canada Guelph General Hospital Full time

    Job DescriptionWe are seeking a skilled Critical Care Specialist to join our team at Guelph General Hospital. As a Critical Care Specialist, you will be responsible for providing high-quality patient care in our emergency medicine department.Key Responsibilities:Diagnose and treat patients with complex medical conditionsOrder and interpret laboratory tests...

  • Personal Care Companion

    6 days ago

    Guelph, Ontario, Canada Spectrum Health Care Full time

    Spectrum Health Care is a renowned organization committed to providing exceptional care services. As a Personal Care Companion, you will be an integral part of our team, playing a vital role in enhancing the lives of our clients.We are seeking a compassionate and reliable individual to join our team as a Companionship Driver. In this rewarding position, you...