Client Care Specialist

7 months ago


Guelph, Canada Gateway Services Inc Full time

**Client Care Specialist**

**ABOUT GATEWAY SERVICES**

Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.

**LOCATION**:170 Southgate Dr Guelph, ON

**SHIFT SCHEDULE**:Full-Time, Monday to Friday, 8:00am to 4:30pm

**SUMMARY**:
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

**HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES**:

- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.

**WHAT YOU NEED TO SUCCEED**:
**Education/Training**
- Education, Training & Qualifications
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.

**Skills & Abilities**
- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.

**WORKING CONDITIONS**:

- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Prolonged periods sitting at a desk and working on a computer.
- Regularly exposed to low/moderate/high noise environment
- Regularly exposed to low/moderate/high heat environment

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program


  • Client Care Specialist

    7 months ago


    Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** **ABOUT GATEWAY SERVICES** Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a...


  • Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist** We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do. We’re looking for an empathetic full-time Client Care Specialist to join our team, one who understands the balance...


  • Guelph, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** Full Time Mon-Fri Days, On Site - 170 Southgate Dr Guelph, ON **_ Bilingual_**_ French language proficiency Required_** We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful...


  • Guelph, Canada Alamo Cleaning Services Inc. Full time

    Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Client Specialist. As a Client Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to multitask...

  • Nail Care Specialist

    3 months ago


    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide professional manicures, pedicures, and nail enhancements at our beauty salon in Guelph, Canada. The ideal candidate will have excellent customer service skills and be able to work in a fast-paced environment.Key Responsibilities:Perform high-quality manicures, pedicures, and nail treatments, including...

  • Nail Care Specialist

    1 month ago


    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Job SummaryWe are seeking a skilled Nail Care Specialist to join our team at beBee Professionals in Guelph, Canada.About the RoleThis is a full-time opportunity to provide exceptional nail care services, including manicures, pedicures, and nail enhancements. As a Nail Care Specialist, you will be responsible for ensuring client satisfaction through excellent...


  • Guelph, Canada Amplifon Full time

    **Overview** An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound. As a Client Care Coordinator, you are the first point of contact for our customers. You...


  • Guelph, Canada DNV Full time

    **About us**: We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world s most successful...

  • Client Care Specialist

    9 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    3 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...


  • Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...

  • Client Care Specialist

    7 months ago


    Guelph, Canada VetCare Canada Full time

    **About The Role**: Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from...


  • Guelph, Ontario, Canada Closing the Gap Healthcare Full time

    We are seeking a highly skilled Occupational Therapist to join our team as a Home Care Specialist. In this role, you will have the opportunity to make a meaningful difference in the lives of our clients by providing integrated therapy services in their homes and schools.About Closing the Gap HealthcareClosing the Gap Healthcare is a Canadian-owned,...


  • Guelph, Ontario, Canada Bayshore HealthCare Full time

    At Bayshore HealthCare, we pride ourselves on delivering high-quality care to our clients in the comfort and safety of their homes. As a Palliative Care Specialist with our team, you will have the opportunity to make a meaningful difference in the lives of individuals and families facing complex healthcare challenges.We are seeking passionate and caring...


  • Guelph, Ontario, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is seeking highly skilled and compassionate Registered Practical Nurses to join our team as Nursing Care Specialists. In this role, you will provide high-quality home health care services to our clients in the Guelph/Eramosa and North Wellington areas.Compensation:$85,000 - $110,000 per year, depending on experienceAbout the Role:As a...


  • Guelph, Canada Home Instead Full time

    Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they...


  • Guelph, Ontario, Canada VCA Canada Animal Hospitals Full time

    Job Title: Animal Care SpecialistAbout the Role:Veterinary Technicians are highly skilled professionals who play a vital role in animal healthcare. As an Animal Care Specialist at VCA Canada Animal Hospitals, you will be responsible for providing exceptional care to companion animals and their owners.About You:You have completed or are about to complete a...


  • Guelph, Ontario, Canada Bayshore HealthCare Full time

    About Bayshore HealthCareBayshore HealthCare is a leading provider of home health care services, dedicated to delivering high-quality patient care and support. With over 50 years of experience, we have established a reputation for excellence and compassion.Job SummaryWe are seeking an experienced Registered Practical Nurse (RPN) to join our team as a Nurse...


  • Guelph, Ontario, Canada Bayshore HealthCare Full time

    About Bayshore HealthcareBayshore Healthcare is a leading provider of home healthcare services, dedicated to delivering high-quality care to patients in the comfort of their own homes. Our team of compassionate and skilled nurses work tirelessly to ensure that our clients receive the best possible care.Salary and BenefitsWe offer competitive salaries and a...

  • Client Care Associate

    3 months ago


    Guelph, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Client Care Associate to join our team at beBee Professionals in Guelph, Canada. In this role, you will work closely with clients to provide essential care and support, and help them maintain their independence and quality of life.Key Responsibilities:Assist clients with daily living activities, such as bathing, dressing, and...