Administrative Support, Programs, Cpled

2 months ago

Calgary, Canada Canadian Centre for Profession Full time

The Canadian Centre for Professional Legal Education (CPLED) is a non-profit organization that provides the training needed before being called to the Bars of Alberta, Manitoba, Saskatchewan and Nova Scotia. Law societies in the participating provinces require students to article and complete CPLED’s Practice Readiness Education Program (PREP) before becoming a lawyer.

The Programs Administrative Support role is an exciting way to kickstart your career in a unique and dynamic environment. By working with CPLED as a Programs Administrative Support, you will hone your time management skills in a fast-paced environment and have the rare opportunity to see your efforts grow.

The primary role of the Programs, Administrative Support, is to provide administrative and clerical support to the Programs Team.

Success in this position requires excellent communication, analytical and judgement skills, organizational and time management skills with strong attention to detail and the ability to work independently and as part of a team. A strong aptitude to provide exceptional customer service is essential.

**Key Responsibilities**:
As a member of the Programs team, you will
- Provide excellent customer service. Developing and maintaining professional relationships with students, staff, and external stakeholders.
- Provide administrative support and program assistance.
- Assist in Desire to Learn (D2L) and LexisNexis updates and administering student content questions.
- Provide support with scheduling, coordinating, and assigning assessors for various activities within CPLED programs.
- Provide logístical support for meetings, classes, webinars, and other events as required.
- Prepare documents and packages for students as required.
- Collaborate with other departments to ensure students access necessary course materials and resources.
- Assist in setting up and monitoring the online course platform, if applicable.
- Distribute important course announcements and updates to students as directed.
- Collaborate with other departments to ensure that students have access to necessary course materials and resources.
- Assist with ad-hoc technical projects and customer service tasks.
- Perform general office duties if and as needed.

**Qualifications**:

- Strong aptitude for computers combined with Microsoft Office knowledge.
- Ability to respond to requests for service and assistance in a friendly and customer service-oriented manner.
- Post-secondary education is considered an asset.
- Proven ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
- Strong attention to detail with demonstrated professional and quality outcome work ethic.
- Plan and handle multiple projects simultaneously, prioritizing tasks appropriately and setting deadlines.
- A positive, energetic, self-starter attitude.
- Proven ability to protect confidentiality.
- Make a positive contribution to a high-performance, results-orientated culture.

**Additional Information**:
**Current Hybrid Work**:
Our current Hybrid work model requires staff to have in-person time in the office and work remotely on other days. Attendance in the office is mandatory on Wednesdays and Thursdays for all staff unless it is an exemption day due to live student sessions or indicated by your Manager. Mondays, Tuesdays and Fridays remain flexible, allowing you to work remotely. However, you are also welcome to work three, four or five days in the office. We believe this hybrid model will provide staff with the best of both worlds and allow us to maintain strong connections, collaboration, and productivity.

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