Technical Solutions Specialist

7 months ago

Athabasca County, Canada CIRA Full time

Join the team that is building a trusted internet for Canadians CIRA is best known for managing the system that keeps more than 3 million.CA domains running as smooth as maple syrup, but we do so much more to help Canadians thrive on the internet.

Whether it's our cybersecurity products that protect Canadians online, our advocacy work that fights for better internet access, or our Community Investment Program that supports hundreds of community-based internet projects across Canada — we work every day to keep the internet strong and free Join us

**What you'll do**:

- Provide unique selling points and value propositions to partners and customers.
- Conduct presentations, demonstrations, technical proposals, and proof of concepts to our customers and end users.
- Participate in delivering proposals/bids by ensuring that the solution proposed to the client is technically feasible and can be successfully delivered.
- Provide in-depth knowledge of CIRA's products, including compliance requirements, solutions, technology, and offerings.
- Liaise with product management as the customer's technical voice, providing customer/prospect feedback to address product issues.
- Manage technical relationships with partners and communities of interest (National Research and Education Network (NREN), Municipal Groups, Insurance, etc.).
- Support customer onboarding efforts.

**What you bring**:

- In-depth knowledge of information technology or computer science.
- Minimum of 2 years experience in information technology or software engineering-related functions.
- Ability to work independently and collaboratively to analyze market trends, product innovation, and regulations in the area of expertise.
- Excellent communication skills and continuous willingness to learn and develop.
- Experience working as a technical lead in a pre-sales software environment.
- Knowledge of networking, DNS, or Firewall technologies is preferred.
- Fluent in English and French, both written and oral.

**Who we are**:
We are a not-for-profit, purpose-driven organization with a dynamic team that helps shape the internet in Canada. Our team is full of high performers and creative thinkers who come to work every day and ask, "What more can we do?" because they believe in the CIRA mission to build a trusted internet for Canadians. It is our team and our mission that has led CIRA to be named one of the National Capital Region's Top Employer for eight years.

At CIRA, we value the importance of connection and flexibility for our team. That's why we have a hybrid model in place, with a mix of remote and IRL (in real life) days in our beautiful office at Lansdowne Park, in Ottawa. CIRA IRL days are any days that a CIRA teammate will be in person for a CIRA-related activity. In addition to having opportunities to connect, collaborate and work alongside your team and other business units, we frequently host team building, wellness and social events
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**Spécialiste des solutions techniques**:
Faites partie de l’équipe qui bâtit un Internet fiable pour les Canadiens Chez CIRA, nous sommes surtout connu-e-s pour notre gestion du système qui permet à plus de 3 millions de domaines.CA de fonctionner de manière aussi fluide que la sève qui nourrit nos érables, mais nous en faisons tellement plus pour aider la population canadienne à s’épanouir sur l’Internet.

Qu’il s’agisse de nos produits de cybersécurité qui protègent les Canadien-ne-s en ligne, de nos efforts en faveur d’un meilleur Internet ou de notre Programme d’investissement communautaire qui soutient des douzaines de projets communautaires liés à Internet dans tout le Canada, nous sommes là tous les jours pour nous assurer qu’Internet reste fort et libre. Venez vous joindre à nous

En tant que spécialiste des solutions techniques, vous soutiendrez l’équipe de vente pour développer et faire croître les affaires pour les solutions et services de cybersécurité et de DNS de CIRA. À titre de spécialiste en la matière, vous visiterez des partenaires et des client-e-s actuel-le-s et potentiel-le-s, et communiquerez avec eux-elles afin de comprendre leurs exigences opérationnelles et de promouvoir les services de cybersécurité et de DNS de CIRA.

**Ce que vous ferez**:

- Fournir des arguments de vente uniques et des propositions de valeur aux partenaires et aux client-e-s.
- Effectuer des présentations, des démonstrations, des propositions techniques et des démonstrations de concepts à nos client-e-s et aux utilisateur-rice-s finaux-ales.
- Participer à l’élaboration des propositions et des offres en vous assurant que la solution proposée est techniquement réalisable et qu’elle peut être mise en œuvre avec succès.
- Fournir une connaissance approfondie des produits de CIRA, y compris les exigences de conformité, les solutions, la technologie et les offres.
- Assurer la liaison avec la ges

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