Service Desk Analyst

3 months ago

Edmonton, Canada Stantec Full time

Service Desk Analyst (Temporary) - ( 240003HU )

**Description**

Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 31,000 team members in over 450 locations worldwide are vital to making our Company stronger.

**Your Opportunity**

Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable). This is a temporary 1-year position, with potential to extend.

**Your Key Responsibilities**
- Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
- Provide strong customer service when responding to requests.
- Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.

**Qualifications**

**Your Capabilities and Credentials**
- Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
- A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
- Working knowledge of active directory and ITIL processes will also be key to your success.
- Strong customer service focus.

**Education and Experience**
- Post-secondary education in Information Technology
- Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Pay transparency laws require employers to provide the following information for positions that may be in the following jurisdiction(s):
**Salary Range(s)**:

- Lower Mainland $56,000 / Other BC Areas $52,800 - Lower Mainland $78,300/ Other BC Areas $73,900 Min/Max Pay Range for postings located in BC (Lower Mainland includes Vancouver & Burnaby)

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.

**Benefits Summary**: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

**Primary Location** : Canada-Alberta-Edmonton

**Other Locations** : Canada-Newfoundland and Labrador-St. John's, Canada-Alberta-Calgary, Canada-Manitoba-Winnipeg, Canada-Nova Scotia-Dartmouth, Canada-Saskatchewan-Regina, Canada-Ontario, Canada-British Columbia-Vancouver, Canada-British Columbia-Victoria, Canada-Saskatchewan-Saskatoon, Canada-New Brunswick-Fredericton

**Organization** : BC-1374 IT Services-CA Corporate

**Employee Status** : Temporary

**Job Level** : Entry Level

**Travel** : No

**Schedule** : Full-time

**Job Posting** : Sep 19, 2024, 11:05:57 AM

**Req ID**: 240003HU

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

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