![YARDSTICK TECHNOLOGIES Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Desk Analyst
2 weeks ago
**About the Company**
- Y_ardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service
As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work
- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us Come work with us
**Position Overview**
As a **Service Desk Analyst, Tier 1, **you will be responsible to maintain our mission critical call coverage and to provide triage support for standard technical problems and requests. You are the starting point for ensuring a world class customer experience.
You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following roles and responsibilities:
- Provide superior customer service to our clients as our front-line support
- Gather customer information to troubleshoot their problem / request
- Record and accurately process all appropriate information on first contact
- Conduct triage on service requests and resolve issues within 15 minutes or escalate to Tier 2
- Follow defined procedures to complete common issues
- Complete user setup and other standard tasks following proper procedures
- Participate in a rotating on-call schedule
- Complete training and certifications required
**Qualifications**
- Post-secondary education in Information Technology
- 1+ years of experience working in customer service
- A passion for technology and drive to learn more every day
**Job Types**: Full-time, Permanent
Pay: $42,000.00-$52,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
Application question(s):
- How many years of customer service experience do you have?
- Please list the certifications you have completed.
- Are you able to work onsite in Edmonton, Alberta?
Work Location: In person
-
IT Service Desk Analyst
3 weeks ago
Edmonton, Canada Civida Full timeAt **Civida**, HOME is our focus. We are the largest provider of social and affordable housing in the Edmonton area, managing over 4,500 social housing rental units and over 700 near market housing rental units. We offer both townhouses and apartments throughout the city. We welcome the opportunity to provide our families and individuals with a safe and...
-
IT Service Desk Analyst Ii
3 weeks ago
Edmonton, Canada AutoCanada Inc. Full time**Job Title**: Service Desk Analyst Tier II **Location**:AutoCanada Head Office - West Edmonton** **About the Role**: As a Tier II Service Desk Analyst, you will be a key member of our Technical Support Services team, providing exceptional technical support to our internal customers. You will be responsible for troubleshooting and resolving complex...
-
Global Service Desk
2 weeks ago
Edmonton, Canada Long View Systems Full time**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **Global Service Desk Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or the greater areas!** You...
-
Help Desk Analyst
2 weeks ago
Edmonton, Canada Martin Recruitment Inc. Full timeOur client in Central Edmonton is hiring **Intermediate Level " Help Desk Analysts"** to support their increasing IT environment within a specific division. **Key Responsibilities**: - Provide direct support to end users by troubleshooting technical issues. - Utilize Help Desk software to log tickets, track inquiries, and facilitate resolution. -...
-
Service Desk Analyst
4 weeks ago
Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time**About the Company** Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Through building relationships and an understanding of their needs, we help businesses make smart decisions with their technology to help them further their business strategy. At Yardstick, the way we work...
-
Service Desk Analyst
1 week ago
Edmonton, Canada Stantec Full timeService Desk Analyst (Temporary) - ( 240003HU ) **Description** Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 31,000 team members in over 450 locations worldwide are vital to making our Company stronger. **Your...
-
Service Desk Analyst
4 weeks ago
Edmonton, Canada Drivewyze Full time**About us**: We are an innovative technology service provider to the transportation industry across North America. We are disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective technology solutions to commercial vehicle operators and carriers throughout the United States and Canada. We are on a mission to...
-
Service Desk Analyst
2 weeks ago
Edmonton, Canada Drivewyze Full timeDrivewyze is more than just a tech company - we are a connected truck solutions leader revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities, and a sustainable transportation system. We are on a...
-
Wave Desk Analyst
1 day ago
Edmonton, Canada Kuehne+Nagel Full timeLooking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst. ** Your Role **:The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. ** Your...
-
Global Service Desk Analyst
2 weeks ago
Edmonton, Canada Long View Systems Full time**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **Spanish Bilingual Global Service Desk Analyst** for our Integrated Global Services team located in **Calgary, Edmonton, Toronto, or the greater areas!** You will have a...
-
Operations and Service Desk Manager
2 weeks ago
Edmonton, Canada Converge Technology Solutions Full timeInterdynamix Systems is currently seeking an Operations and Service Desk Manager for a full time Enterprise role. Operations Responsibilities include oversight and day-to-day support of large Enterprise IT environments, incident management, lifecycle management, change management, performance analysis, reporting, security vulnerability mitigation, and...
-
Global Service Desk Analyst
2 weeks ago
Edmonton, Canada Long View Systems Full time**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **French Bilingual Global Service Desk Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, New Brunswick,...
-
Global Service Desk Analyst
1 week ago
Edmonton, Canada Long View Systems Full time**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **French Bilingual Global Service Desk Overnight Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or...
-
Wave Desk Analyst
6 days ago
Edmonton, Canada Kuehne+Nagel Full timeWave Desk AnalystEdmonton, Alberta, Canada | Kontraktlogistik | Vollzeit | req123585Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Wave Desk Analyst to join our Contract Logistics team. Your Role The Wave Desk Analyst is accountable for...
-
Support Desk Analyst
2 weeks ago
Edmonton, Canada Fountain Tire Full timeOverview: **Fountain Tire’s **Information Technology team is looking for a permanent full-time **Support Desk Analyst** to provide multi-channel support, share knowledge and best practices as well as restore service operations. As this is a Support Desk position it does not have to be located in Edmonton and could be anywhere in Canada however our Head...
-
Help Desk Analyst
2 weeks ago
Edmonton, Canada Tri-global Full time**INTERMEDIATE HELP DESK ANALYST** **Requisition #**: R24-3203 (JP435) **Location**:Edmonton, AB **Engagement Type**:Contract **Number of Resources required**:2 **Rate (CAD)**: Up to $51 per hour / Commensurate with related experience and market competitiveness **Term**: 8 months (2024-10-21 to 2025-06-30) with 24 month extension available (up to...
-
Global Service Desk
3 weeks ago
Edmonton, Canada Long View Systems Full time**Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
-
Global Service Desk Overnight Analyst
3 days ago
Edmonton, Canada Long View Systems Full time**Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
-
Wave Desk Analyst
4 weeks ago
Edmonton, Canada Kuehne+Nagel Full timeWould you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Edmonton site is looking for a new Wave Desk Analyst to join our Contract Logistics team. ** Your Role**: The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers...
-
Service Desk Analyst
2 weeks ago
Edmonton, Canada All Weather Windows Full timeI’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._ **_ Are you ready?_** Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing...