Global Service Desk Overnight Analyst

4 months ago

Edmonton, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.**

***

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?**

We are looking for a professional and eager **Global Service Desk Overnight Analyst** for our Integrated Global Services team located across the following locations **Vancouver, Calgary, Edmonton, Toronto, or the greater areas** You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

**A Day in the life**:

- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

**What you bring**:

- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak in a professional environment
- Excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- Ability and willingness to work an overnight shift

**What makes you awesome**:

- ITIL Incident Management understanding
- A+ Certification

**Why work at Long View**:

- ** Great people and culture**:

- ** Recognition programs**:

- ** FUN is one of our core values**

**Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram**

**Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.**

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

  • Global Service Desk

    3 months ago

    Edmonton, Canada Long View Systems Full time

    **Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **Global Service Desk Analyst** for our Integrated Global Services team located across the following locations **Calgary, Edmonton, Toronto, or the greater areas!** You...

  • Global Service Desk Analyst

    3 months ago

    Edmonton, Canada Long View Systems Full time

    **Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?** We are looking for a professional and eager **Spanish Bilingual Global Service Desk Analyst** for our Integrated Global Services team located in **Calgary, Edmonton, Toronto, or the greater areas!** You will have a...

  • Global Service Desk

    22 hours ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Help Desk Support Specialist

    7 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • Help Desk Support Specialist

    7 days ago

    Edmonton, Alberta, Canada Capleo Global LLC Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Capleo Global LLC. As a Help Desk Analyst, you will be responsible for providing technical support to end-users, troubleshooting technical issues, and ensuring that all technical problems are resolved in a timely and efficient manner.Key...

  • Service Desk Analyst

    2 days ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    20 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    3 hours ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Service Desk Analyst

    7 minutes ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    Job Title: Service Desk AnalystF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our employees, resolving issues, and ensuring that our IT systems are running smoothly.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Help Desk Analyst

    2 months ago

    Edmonton, Canada Capleo Global LLC Full time

    Title: Help Desk Analyst – Intermediate Duration: 12 Months Contract Location: Edmonton, AB (Hybrid) Notes on Location: There is a possibility the resource may be able to work remotely, must be available for onsite meetings when required. It is anticipated that there will be 2 working days or more in the office per week. Job Description: Help Desk...

  • Global Service Desk Quality Assurance Consultant

    4 months ago

    Edmonton, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Global Service Desk Team Lead

    3 months ago

    Edmonton, Canada Long View Systems Full time

    **Are you passionate about leading people and going above and beyond to deliver an exceptional experience for clients? We are looking for a dynamic and customer-oriented **Global** **Service Desk Team Lead** for our Integrated Global Services team located in **Calgary, Edmonton, or Toronto**! You will lead an amazing team of individuals while supporting a...

  • Service Desk Analyst

    2 weeks ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    2 weeks ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    1 week ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    1 week ago

    Edmonton, Alberta, Canada F12 Inc. Full time

    About the RoleF12 Inc. is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.Key ResponsibilitiesTechnical Support: Respond to client inquiries and provide technical support for computer-related...

  • Service Desk Analyst

    4 months ago

    Edmonton, Canada YARDSTICK TECHNOLOGIES Inc. Full time

    **About the Company** Yardstick Technologies was founded to be the market leader in IT outsourcing to small and medium businesses in Western Canada. Through building relationships and an understanding of their needs, we help businesses make smart decisions with their technology to help them further their business strategy. At Yardstick, the way we work...

  • Senior Business Analyst

    2 weeks ago

    Edmonton, Alberta, Canada Techvest Global Full time

    Job DescriptionJob Title: Senior Business AnalystJob Summary:We are seeking a highly skilled Senior Business Analyst to join our team at Techvest Global. As a Senior Business Analyst, you will be responsible for providing second-level support to numerous queries or incidents by performing root-cause analysis and providing solutions that first-level support...

  • Senior Business Analyst

    2 weeks ago

    Edmonton, Alberta, Canada Techvest Global Full time

    Job DescriptionJob Title: Senior Business AnalystJob Summary:We are seeking a highly skilled Senior Business Analyst to join our team at Techvest Global. As a Senior Business Analyst, you will be responsible for providing second-level support to numerous queries or incidents by performing root-cause analysis and providing solutions that first-level support...

  • Wave Desk Analyst

    4 months ago

    Edmonton, Canada Kuehne+Nagel Full time

    Looking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst. ** Your Role **:The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. ** Your...