Desktop Support Specialist
2 weeks ago
At **FANUC America Corporation** we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. We are currently searching for a dynamic, **Desktop Support Specialist **to be responsible for installing and troubleshooting corporate standard hardware and software.
Primary responsibilities will include:
- Working with end users to troubleshoot hardware, software, and network problems
- Install, move, configure, repair, and audit corporate standard hardware and software; the hardware includes PC s, workstations, printers, phones, smart phones and other technologies
- Maintain PC audit records
- Responsible for the tracking and audit of software licensing
- Trouble shoot hardware and software problems, including contacting vendors or other department peers for assistance
- Communicate effectively with end users, department peers, and vendors, along with the Technical Group as needed to get problems resolved
- Follow operational procedures and maintain appropriate documentation for the job
- Answer and track calls at the helpdesk
- Travel to remote sites and seminars
- Associate degree in business, electronics, data processing or computer science, BS/BA preferred, or equivalent relevant experience
- Minimum three years preferred troubleshooting knowledge of Windows 7/10, Microsoft products including Office, antivirus, PC hardware, etc.
- Ability to install, configure, troubleshoot, and support PC hardware and software
- Enter data into computer systems through keyboarding and/or auxiliary devices
- Troubleshooting knowledge of printers, mobile devices, and communication software and hardware
- Working knowledge of general office communication wiring
- MCSE and working knowledge of UNIX is a plus
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
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