Information Technology Support Specialist
2 weeks ago
Our client in Mississauga is looking for an IT Support Specialist to join their team for a 1-year contract opportunity
Role:
Our client is a small Managed Services Provider (MSP) based in Mississauga, servicing clients across the Greater Toronto Area. In this 1 – year contract role, you will be a designated point person for IT operations. Your role entails comprehensive oversight of Level 1 and Level 2 IT support services, ensuring prompt and effective resolution of user inquiries and technical issues. Moreover, you'll play a pivotal role in addressing any technical challenges that arise at client locations, providing on-site support and troubleshooting as needed. This multifaceted position demands a proactive approach, as you'll be instrumental in driving efficient IT solutions to the clients.
Work Type:
- Contract Length: 1 Year
- This role is mostly remote, with occasional on-site visits to clients across the Greater Toronto Area (GTA) as needed. Candidates must reside within the GTA for accessibility
- Working Hours: 8 am to 6 pm, Monday to Friday
- Must have a reliable vehicle and valid G driver’s license to travel to client sites.
Job duties:
- Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software including Microsoft's core business applications
- Technical services and support at the network level: DHCP, DNS, WAN and LAN connectivity, routers, firewalls, and security.
- Deep working knowledge of operating systems - Windows, Mac, and Linux
- Assemble, image, and configure client workstations, servers, printers, scanners, mobile devices, and other peripherals.
- Support services for Microsoft-related technologies: Windows Server, Exchange, SharePoint, etc.
- Administration of Office 365: User administration, identity, access 365 license administration Office 365 policy compliance, configuration
- Understanding of cybersecurity principles, methodologies, and best practices.
Qualifications:
- 2+ years of experience in IT support, with proven technical, analytical, and problem-solving skills
- Experience working in a managed IT services environment is an asset
- An in-depth knowledge of concepts relating to Active Directory, Servers, Windows, Firewalls, Hardware troubleshooting, and Cyber Security.
- Dynamic individual with exceptional interpersonal skills and a proven ability to effectively manage and interact with clients.
- Ability to effectively communicate complex concepts to clients in simple, understandable terms.
- Valid driver's license & ability to travel across GTA to visit clients
Salary:
- $50,000 to $55,000
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