Desktop Support L1-dmy

4 weeks ago


Mississauga, Canada Iron Systems Full time

**Date Posted**:

- 8/7/2023

**Job Function**:

- IT Support

**Location**:

- Mississauga ON - CAN

**Offered Salary**:

- Competitive

**Desktop Technician will provide day to day local

**Position Responsibilities and Functions**

**a) Provide first/second level contact and problem resolution for customer issues.**

**b) Work with Third Party Vendors to remediate complex AV issues as needed.**

**c) Provide timely communication on issue status and resolution.**

**d) Maintain ticket updates for all reported incidents.**

**f) Should have basic knowledge of Mac operating system, to support Apple pc users.**

**g) Install, upgrade, support and troubleshoot for printers, computer hardware.**

**h) Performs general preventative maintenance tasks on computers, laptops, printers.**

**i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.**

**j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.**

**k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.**

**l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.


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