IT Support Technician

2 weeks ago

Mississauga, Canada CooperSurgical Full time

ExternalDescriptionStr

ExternalQualificationsStr
- Technical Degree in computer science for IT, or related field.
- A minimum of 5 years’ experience supporting PC and laptop hardware and software in a corporate environment.
- Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
- Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Active Directory environment.
- Hands-on hardware troubleshooting experience.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Strong written and oral communication skills in English is required to communicate with the global team.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Ability to work independently
- Strong customer-service orientation.
- Ability to multi-task in a fast-paced environment.

InternalQualificationsStr
- Technical Degree in computer science for IT, or related field.
- A minimum of 5 years’ experience supporting PC and laptop hardware and software in a corporate environment.
- Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
- Excellent technical knowledge of PC operating systems and client configuration in a Hybrid Active Directory environment.
- Hands-on hardware troubleshooting experience.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Strong written and oral communication skills in English is required to communicate with the global team.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Ability to work independently
- Strong customer-service orientation.
- Ability to multi-task in a fast-paced environment.

InternalResponsibilitiesStr
- Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for off-site users as needed
- Applying, installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
- Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
- Collaborate with network and server administrators to ensure efficient operation of the company’s computing environment or resolve issues with end-user workstation networking software products.
- Maintain assigned work requests in Service Desk tool and resolve within SLA.
- Collaborate with other areas of the department to ensure larger problems tickets are addressed and resolved in a timely fashion.
- Assist in resolution of escalated support requests.
- Liaise with local third-party support and equipment vendors.
- Comply with SOX and internal policies and internal controls and company policies.
- Perform assigned project work to meet due dates.
- Keep process and SOP documentation updated or create new documentation where needed.
- User account provisioning including add/remove/change.
- Identify and suggest areas for process improvement.
- Purchase hardware/software as required by the department, maintain local inventory for quick deployment.
- Performs additional duties or assignments as directed by management

ExternalResponsibilitiesStr
- Perform onsite analysis, diagnosis, and resolution of complex desktop, printer, or scanner problems for end users in office and/or distribution center environment. Recommends and implements corrective solutions, including remote support for off-site users as needed
- Applying, installing, diagnosing, repairing, maintaining, and upgrading PC and Mac hardware, thin clients, and peripheral equipment to ensure optimal workstation performance.
- Install, configure, test, patch, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
- Collaborate with network and server administrators to ensure efficient operation of the company’s computing environment or resolve issues with end-user workstation networking software products.
- Maintain assigned work requests in Service Desk tool and resolve within SLA.
- Collaborate with other areas of the department to ensure larger problems tickets are addressed and resolved in a

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