Residence Safety Coordinator

2 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 13

Please note, this is a temporary full-time contract opportunity with an expected end date of May 31, 2024.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,600 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.

**Responsibilities**:
The Residence Safety Coordinator promotes an atmosphere of safety and security which supports academic achievement and fosters responsible decision-making. The Coordinator supervises a team of Residence Safety Assistants, scheduling and managing the employment relationship for these Assistants who facilitate community management in the residences on evenings and weekends. This role works collaboratively with others to maintain an academically focused living environment by addressing student needs and managing behaviour that is not in alignment with university policies and expectations.

**Qualifications**:

- Education:
- University degree including studies in Behavioural Sciences, Social Sciences and/or Education
- Experience:
- Work experience demonstrating organizational, customer service and administrative competence
- 1 year experience responding to crisis and/or emergency situations in a community, residential, and/or child and youth services setting
- 1 year experience supervising staff
- Experience with staff in a unionized environment is preferred
- Knowledge, Skills & Abilities:
- Working knowledge and/or experience building teams within a large community of students, staff, and volunteers
- Demonstrated ability to effectively supervise and develop others
- Excellent organizational and time management skills
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Strong oral and written communication skills with well-developed presentation skills
- Intermediate computer skills in Microsoft Office (Word, Excel and PowerPoint)
- Able to set priorities, delegate effectively and make sound decisions
- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
- A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
- Approachable and understanding individual with a high degree of customer focus
- Ability to identify and respond to contentious or politically sensitive issues with discretion
- Ability to perceive and understand the emotions of others and interact with them appropriately based on those emotions
- Ability to handle conflict constructively with well-developed conflict resolution skills
- Capacity to establish rapport, support and demonstrate openness to persons of diverse backgrounds and beliefs
- Ability and willingness to work evening and weekend hours

**Background Checks**:
Please note, successful applicants may be required to produce a current vulnerable sector record check from a police service prior to commencing employment.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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