E-commerce Account Manager

4 weeks ago

Surrey, Canada Mercana Full time

Mercana is a leading home furnishings wholesaler in North America, with interior designers and retail partners worldwide. As a "design-first" company, we create unique pieces for the home each season, including wall art, furniture, lighting, and home decor accessories. We are looking for great people to help our company grow.

The E-Commerce Account Manager plays a critical role in managing sales, assortments, promotions, events, marketing activities, and channel strategy across all digital retail online e-commerce channels. This role drives sales growth by optimizing content, analyzing key performance indicators (KPIs), and leading initiatives to enhance the online customer experience and increase category sales.

**RESPONSIBILITIES**
- **Account Management**:

- Build strong relationships with key decision-makers at a portfolio of online channel partners.
- Use business acumen and market insight to create scenarios that drive business with each account.
- Represent Mercana Furniture & Decor professionally and positively
- **Sales and Assortment Management**:

- Understand current and prospective retail e-commerce trends, issues, and buying motives.
- Maximize product assortment to achieve maximum sales results.
- Analyze business KPIs to gain insights into customer behavior and preferences and develop action plans to optimize sales.
- Demonstrate strong knowledge and expertise in products and categories.
- ** Cross-functional Collaboration**:

- Collaborate with cross-functional teams, including Product Design, Marketing, IT, Customer Experience, and Warehouse to enhance online experiences.
- Provide insights and proposals for best-in-class online sales, campaigns, and initiatives.
- Recommend enhancements to Mercana content for online use and other customer channels.
- **Pricing Management**:

- Manage Minimum Advertised Pricing (MAP) and Manufacturer Suggested Retail Prices (MSRP) for the online channel.
- Utilize web analytics to make data-driven decisions and analyze the effectiveness of online campaigns.
- **Forecasting and Reporting**:

- Provide purchasing forecasts for key selling items and major promotional events.
- Deliver detailed monthly and quarterly results overviews to management.
- **Market Monitoring and Analysis**:

- Monitor reports for market share, visitation, and revenue performance from major search channels.
- Identify new opportunities and address any concerns promptly.
- **Special Projects and Compliance**:

- Attend trade shows to build rapport with e-commerce buyers and support other customers.
- Take the lead in special projects to enhance multi-channel customer experience and achieve sales goals.
- Ensure compliance with packaging, quality, and speed-to-market standards.

**QUALIFICATIONS**
- Bachelor's degree in Business Administration, Marketing, or related field.
- 2- 3 years of proven experience in e-commerce sales management or account management roles.
- Strong analytical skills and proficiency in web analytics tools. Proficiency in PowerBI preferred.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with key stakeholders.
- Proficiency in MS Office Suite, including Excel, PowerPoint, and Word.
- Willingness to travel as required for trade shows and customer visits.

**WHAT WE OFFER**
- Excellent Compensation Package including:

- Salary Range: 65-75K based on experience
- Extended Health & Dental benefits, which include an HSA
- Annual vacations starting at three weeks
- Employee discounts on products
- Great Workplace culture:

- Regular social events
- Dog-friendly office
- Beautiful office space.
- Career growth opportunities.

If you are a self-motivated professional seeking a rewarding opportunity to excel in the furniture distribution and retail sector, we want to hear from you. Join our team at Mercana and become part of a dynamic and customer-focused organization that values innovation and teamwork.

To apply, please submit your resume highlighting your relevant experience and accomplishments. We appreciate all applicants' interest, but only those selected for an interview will be contacted.

Mercana is an equal-opportunity employer. We embrace diversity and strive to create an inclusive environment for all employees.

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