E-commerce Customer Service Representative

5 months ago

South Surrey, Canada Everything Wine Full time

We're currently searching for friendly, outgoing and engaging E-Commerce Customer Service Representatives.

When you apply, please tell us why you think you'd be a fit for our team
Must be 19 years of age or older.
Some evening and weekend work is required. Must be able to lift 30lbs.

**Location with positions available**:

- **South Surrey**

**Job Types**: Part-time
Expected Hours: 16-24hrs/week

**Salary**: $17.40 - $19.15/hr

**Position Title**: E-Commerce Customer Service Representative
**Reports to**: E-Commerce Manager, E-Commerce Supervisors.

Vision:
Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation, without compromise.

Core Values:
Generosity:
You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.

Humanity:
We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.

Innovative:
We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.

Perseverance:
We accept that we are not perfect, and that failure will happen. We are tenacious, but when things don't work, we pivot and embrace these experiences as information that will guide us forward. We believe in a test-and-learn environment and remain curious. How you inspire and impact your team drives our company's success and is your number one job.

KEY ACCOUNTABILITIES:

- To provide an unforgettable experience for all our customers whether it be instore or over the phone
- Follow up on any customer order or delivery issues, and escalate to Management when necessary
- Process all refunds in a timely and accurate manner
- Following all Health and Safety guidelines
- Maintaining an organized and safe work environment
- Be mindful and stay informed of any current promotions
- Work with leadership team to help identify opportunities to expand customer base and increase business
- May contribute to picking/packing and processing E-Commerce orders (if and when required) efficiently and accurately through our online portal or over the phone

**Skills**:

- Strong verbal & written communication skills
- Critical thinking, problem solving and decision-making skills
- Effective Time management skills
- Ability to work in a fast-paced environment
- Advanced understanding of computer and technology functions

Personality Traits:

- Welcoming and friendly
- Works well with others
- High Integrity
- Detail oriented
- Resourceful
- Self starting and motivated to contribute
- Coachable
- Desire to be developed and grow

Qualifications:

- 2-3 years retail or customer service experience is preferred
- Serving it Right certificate

Company Traits:

- Inclusive and open minded
- People focused
- Innovative
- Authentic
- Collaborative
- Growth Oriented

**No phone calls or office visits please. No agents please.

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