E-commerce Account Manager

2 weeks ago

Surrey, Canada CorLiving Full time

**Company Overview**:
CorLiving is a distinguished name in the home furnishings industry, known for its commitment to quality, innovation, and customer satisfaction. As we expand our online presence, we are looking for an on-site E-commerce Account Manager to join our dynamic team. This role will not only help manage our online retail accounts but also support order processing and customer service operations.

**Key Responsibilities**:

- Oversee the day-to-day management of e-commerce platforms, including product listings, inventory management, promotional activities, and overall account health.
- Processing of orders from initiation to completion, ensuring accurate entry, timely fulfillment, and proper invoicing.
- Serve as the front line for customer inquiries and issues, providing high-level service to enhance customer loyalty and retention.
- Utilize analytics tools to monitor, review, and report on marketplace trends and performance metrics, making data-driven decisions to boost sales and profitability.
- Help to develop strategies to increase product visibility and conversion rates, including content optimization, and marketing campaigns.
- Manage relationships with external e-commerce partners to ensure compliance and strategic alignment.
- Regularly update stakeholders on the status of e-commerce activities, including challenges, successes, and opportunities for growth.

**Qualifications**:

- Strong written and verbal command of the English language is required.
- Proficient in the use of Microsoft Office suite of tools is required.
- Strong understanding of customer service processes and the importance of exceptional service delivery.
- Excellent organizational, time management, and communication skills.
- Ability to analyze data and translate insights into actionable growth strategies.

**Preferred Skills**:

- Experience in the home furnishings or related consumer goods industry.
- Familiarity with digital marketing tools and techniques.
- Proven ability to manage and resolve customer issues in a timely and empathetic manner.

**What We Offer**:

- Competitive salary
- Annual bonuses.
- Excellent career opportunities from within the company.
- Comprehensive benefits package. (Extended medical, dental, life insurance, EAP)
- Health spending account
- A vibrant, creative work environment in a rapidly growing company.
- Opportunities for personal and professional growth.
- Please note that this is an on-site position.

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