Account Manager

3 months ago

Surrey, Canada Sabre Industrial Supplies Ltd. Full time

**Responsibilities**:

- Develop and maintain relationships with clients.
- Identify and develop new business opportunities.
- Analyze customer needs and develop strategies to meet them.
- Manage customer accounts and ensure customer satisfaction.
- Provide timely feedback to clients on the status of their accounts.
- Negotiate contracts with clients.
- Prepare reports on account activities and performance.

**JOB TITLE **Solutions Specialist - VMI Solutions

**TEAM **Branch

**REPORTS TO **Sales Manager

**DIRECT REPORTS **N/A

**KEY RELATIONSHIPS**

**Internal**:Account Managers, Inside Sales

**External**:Customers, Vendor Partners

**JOB SUMMARY**

An Account Manager is the face of Sabre Industrial, providing support for existing accounts while hunting for new account opportunities. The role requires cross-functionality between Solutions support, inside sales, and account manangement when the situation allows, and business development within existing and new accounts.

**RESPONSIBILITIES AND DUTIES**
- Work with management and internal relationships to identify opportunities on new and existing jobsites and capture entire scope of project.
- Communicate with relevant team members regarding opportunities to ensure we maximize our wins
- Monitor customer feedback from the jobsite level and ensure this is communicated to relevant team member internally.
- Promote Kelly Solutions at the jobsite and customer head office level.
- Communicate new opportunities to the sales manager, internal sales relationships, and vendor partners when required.
- Act as a Kelly Service rep to identified Key account jobsites, using this opportunity to build relationships with end users and understand the full scope of the opportunity.
- Ensure customer needs and expectations are clearly noted and communicated to other relevant teams in the organization
- Regularly review customer dashboards to identify opportunities for growth within existing accounts
- Make suggestions and recommendations to jobsites regarding Fastening House Material Management Solutions, new products, and opportunities for innovation and improved efficiencies
- Handle customer issues in a prompt, courteous manner in order to maintain partnerships with existing customers and develop growth with new opportunities.
- Develop territories and route plan to target jobsites in and around the greater Vancouver area.
- Monitor and report on progress towards achievement of plans and strategies
- Excellent time management, and organizational skills
- Passion for personal and professional development
- Positive Communicator and Pro-Active Action Oriented
- Ability to learn quick and acquire new knowledge
- Performance driven and results-oriented
- Able to build win-win relationships
- Exhibits positive attitude
- Willing to pursue cross training opportunities as they arise
- Team focused and commitment to maintaining positive work culture

**Skills and Qualifications**
- Excellent skills in all industry accepted software (Excel, Word, Outlook)
- Previous experience in the distribution industry (An asset, not mandatory)
- Excellent verbal and written communication skills

Ability to commute/relocate:

- Surrey, BC V4N 4C1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Sales: 1 year (required)

Work Location: In person

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Surrey, BC V4N 4C1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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