Account Manager

4 months ago

Surrey, Canada Great River Full time

Account Manager

Full Time or Part-time

Great River is a leading provider of innovative IT solutions tailored to meet the evolving needs of businesses across various industries. With a focus on cutting-edge technology and customer-centric approach, we deliver comprehensive IT services ranging from software development and cybersecurity to cloud computing and digital transformation strategies.

Great River provides companies with the technological support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely and with greater efficiency.

As an Account Manager (AM) you are responsible for developing long-term relationships with a portfolio of mid to large-sized clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts. AMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to specific client’s needs. AMs manage and develop client accounts to initiate and maintain favorable relationships, and to ensure the client aligns with our business best practices and standards. The AM is expected to achieve or surpass its sales targets by capturing opportunities for growth and standardization within their accounts.

What you’ll do
- Own the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement.
- Drive the creation of the client’s technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
- Conduct quarterly, and monthly business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client’s satisfaction (monthly);
- Identify new business relationship opportunities, and securing referrals.
- Assist internal teams in scope reviews for requests outside of the MSA.
- Create action plans for at-risk accounts.
- Other duties as required.

What you bring
- 5+ years of sales experience.
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Availability from Mon-Fri, 8am-5 pm, and evenings/weekends as situationally required.
- Strong knowledge of all things Microsoft.
- Experience delivering client-focused solutions to customer needs
- Ability to translate technical discussions to non-technical customers to fulfill understanding.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and work in high pressure situations;
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills

Great-to-haves
- IT and Recruitment Industry experience
- Previous Experience working at an IT Managed Service Provider

Salary Range: $40,000, -$60,000 plus commission

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.

Interested?

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: $39,689.35-$60,000.00 per year

**Benefits**:

- Flexible schedule
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

Application question(s):
**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B sales: 5 years (required)

**Language**:

- English (preferred)

Work Location: In person

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