Dispatcher

6 months ago


Vancouver, Canada Busters Towing Full time

Busters Towing is a busy 24-hour operation that has been proudly serving the **City of Vancouver** for over 70 years. We are trusted towing professionals with the largest fleet of light, medium, and heavy-duty tow trucks in Western Canada.

We currently have two openings to join our team as a P/T dispatcher. Below are the current shifts being offered at this time;
- **Thursdays & Fridays: 3pm - 11pm (Afternoon shift)**_
- **Mondays & Tuesdays: 11pm-7am (Graveyard Shift)**_

Training will take place at our office and will include extensive geographical knowledge of Vancouver.

**Duties and Responsibilities**:

- Communicating with drivers over a 2 way radio
- Providing drivers with accurate information such as location, type of vehicle, and instructions
- High accuracy data entry
- Prioritizing emergency calls
- Keeping track of jobs, making sure they are distributed fairly
- Customer Service skills answering inbound and making outbound calls
- Providing daily reports to Management
- Following safety procedures
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues
- Update customers on the status of their deliveries including any delays that occur
- Maintain vehicle operator work records using computerized or manual methods and ensure timesheets and payroll summaries are completed accurately
- Other duties as requested

**Requirements**:

- Excellent communication skills
- Ability to work with little to no supervision
- Strong multitasking skills
- Professional and adaptable
- Geographical knowledge of the City of Vancouver
- Able to solve problems in a timely manner and independently in accordance with Company policies/procedures
- Secondary School Diploma
- Clean Criminal Record

**Busters Towing** is a family-oriented company committed to providing a great work environment where employees treat each other with respect and dignity, while also contributing positively to our communities and our environment.

**Benefits**:

- Family owned and operated with a family culture
- Open door to provide ideas to improve efficiencies and performance
- Individual recognition

Work Remotely
- Potentially after 3-6 months of working at our office.

If you think you would be a good fit for this position, and are interested, please reply with an attachment of your resume. Only those qualified will be contacted for an interview

**Job Types**: Part-time, Permanent

**Salary**: $21.00-$23.00 per hour

Expected hours: 16 - 20 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- No weekends

Supplemental pay types:

- Overtime pay

Work Location: In person


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