Sales Support Specialist
3 months ago
_**The Chubb Fire & Security Difference...**_
- Service Excellence_
- Technology Leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_
Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.
- **Role Summary**:_
Our Ottawa branch is currently looking for a self-motivated, optimistic and skillful individual for the **Sales Support Specialist** role. Someone who has the ability to multitask and think strategically in order to achieve sales objectives, where Customer and TEAM approaches are paramount to success The primary focus of this position is to provide assistance and day-to-day support for the sales team and/or installation and service departments in the efforts to sell fire systems and preventative maintenance contracts.
- **Key Job Responsibilities**:_
- Administration of awarded Inspection Contract orders from Sales through to handover to Operations for scheduling and execution (i.e review order for details and compliance, create sub/supplier requisitions, log contract details for tracking, etc).
- Screen and evaluate incoming customer sales requests for technical specifications, delivery, and pricing needs.
- Refer large-scale or complex requests to the appropriate salesperson.
- Collaborate with Sales and Operations to support contracts, orders and customer needs.
- Work closely with branch management, billing and collections department to help them identify and resolve AP claims, disputes, discrepancies and other issues (i.e creating, receiving and reconciling sub/supplier invoices & reports).
- Work with other departments to resolve outstanding issues.
- Assist in preparing detailed proposals, presentations and reports.
- Provide administrative support to the Branch as identified and directed by management.
- **Qualifications**:_
- Post Secondary education in Business/Office Administration or related discipline.
- 2-3 years of experience in an administrative capacity or related industry experience.
- Relevant experience, preferably in the Life Safety industry.
- Knowledge of fire alarm systems is an asset - technical knowledge preferred.
- Familiarity with ULC Standards, Building Codes, NFPA and other life safety information.
- Proven solid customer relationship-building skills.
- Ability to demonstrate and deliver superior customer service in a fast-paced and multi-tasking environment.
- Self-motivated; detail oriented, with highly developed organizational skills.
- Excellent verbal, written and presentation skills.
- Ability to work with mínimal supervision.
- Bilingualism (English/French) would be an asset.
- **Our offerings include**_
- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment
- **Background Check Requirements**:_
- Criminal Background Check
- Reference Check
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
**Job Types**: Full-time, Permanent
**Benefits**:
- Extended health care
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
**Experience**:
- Administrative experience: 2 years (preferred)
Work Location: In person
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