Manager, Snow School

2 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Temporary (Fixed Term)
**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

**Full Time Contract from September 2024 to April 2025**

The incumbent is a member of the leadership team and sets the cultural tone for creating revolutionary guest experiences while uniting their team around purpose and fun. The Manager of Snow School is responsible for operational, financial and employee performance. They will ensure that all departmental operations run efficiently while maintaining high levels of customer service and will lead service recovery efforts when needed. This role oversees a team of approximately 250 instructors, administrative staff, Supervisors, and Assistant Managers.

**WHAT WILL I BE DOING?**
- Managing the performance of the Assistant Manager and Supervisory staff including coaching through performance problems, performance evaluations, corrective actions and all related discussions
- Overseeing the direction, planning and execution of employee on-boarding and training
- Contributes to annual departmental operating budgets as required; ensures expenses, labour scheduling and where applicable, revenues meet budgeted targets and makes adjustments as required; trains and communicates budget requirements to subordinate leaders to ensure monthly results are achieved.
- Promotes, develops, participates and delivers programming and training that unites employees around purpose and fun resulting in high employee engagement, retention and return rates.
- Ensures and advocates for the appropriate resources that deliver a highly productive, efficient environment with mínimal downtime and that produces high quality product(s).
- Assists supervisory staff with administrative or technical problems, solid working knowledge of the front and back of house of POS system

**WHAT DO WE NEED FROM YOU?**
- Previous ski and snowboard instructing experience
- 5 years or more resort leadership experience
- Managed minimum budget of $1,000,000 in sales
- CASI/CSIA Level 2+ an asset

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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