
Employee Services Representative
1 month ago
**Division**:
Human Resources
**Important Notices & Amendments**:
**This position **currently falls within our hybrid model**, allowing the employee to **typically **work **a minimum of **50% of **your** time **at your regular work location and the other 50% of time at home.**
**Temporary Duration**:
Approximate Duration: 16 - 18 months
**About Us**:
Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
**Job Summary**:
Reporting to the Manager, Employee Services Operations, the Employee Services Representative is responsible for providing accurate and timely payroll and human resources support for Niagara Regional employees and shared service partners, in a fast-paced environment with non-negotiable deadlines.
**Education**:
- Post-secondary diploma in Human Resources/Accounting/Finance/ Business or equivalent of courses in accounting and/or business
- Post-secondary degree in Human Resources/Accounting/Finance or equivalent of courses in business and/or accounting
**Knowledge**:
- 2 years of experience working within a payroll department and human resources environment
- Experience working within a Municipal/Public Sector multi-union environment is preferred.
- Certified Payroll Compliance Practitioner (PCP).
- Working towards Certified Human Resources Professional (CHRP).
- Knowledge of Employment Standards Act (ESA), Income Tax Act, CRA reporting requirements, pension and benefit administration
- Knowledge of Peoplesoft HRMS / Payroll and KRONOS Time Entry systems
- Certified Human Resources Professional (CHRP) is preferred.
- Knowledge of OMERS Pension and Benefits Act is preferred.
**Responsibilities**:
**_ Provides payroll and human resource support services, ensuring bi-weekly pay activities are processed. (65% of time)_**:
- Monitors and prioritize work requests in Incident Monitor system
- Prorates and processes HR/payroll related inputs (accrual banks, pay rates, dues, supplements etc.) by established payroll deadlines for all new hires, re-hires, transfers, bumps, layoffs, secondments, acting pay, contract extensions and labour pool assignments.
- Processes compensation, and benefit enrolment/setups/changes
- Performs pension administration such as enrolments/setup/changes.
- Guides customers on the interpretation and processing of documents/forms for life events, policies, collective agreements, recruitment, technical support, benefits and payroll.
- Calculates top-ups, wage increases, payouts, retroactive pay, terminations, benefits, recoveries, education advances, garnishments and insurable earnings.
- Ensures payroll information for various employee classes, (i.e., full-time, part-time, unionized, etc.) is processed in accordance with multiple collective agreements and relevant legislation.
- Compiles payroll inputs from multiple sources, performing key diagnostics to ensure a high level accuracy of payroll outputs.
- Processes records of employment (ROE), ensuring timely submission to Service Canada.
- Ensures compliance with various compensation and benefit rules outlined in contracts or collective agreements.
- Creates and updates and process case information within Incident Monitor software.
- Processes monies received through benefit billings and WSIB advances and leaves for benefit continuance and allocate to correct account numbers
- Prepares invoices for benefits for employees on leave in accordance with language in Collective agreements.
**_ Ensures integrity of employee remuneration, employee information, leaves administration and benefit entitlements such as vacation, sick and lieu banks. (15% of time)_**:
- Calculates and processes employee records, payroll and benefits, ensuring accuracy, legislative compliance and recoveries to avoid penalties.
- Audits payroll and human resources reports, identifying errors, and researching and investigating issues to correct course of action for pay accuracy.
- Maintains accurate records to ensure integrity of employee remuneration, history, benefits, pension, recrui
-
Employee Services Payroll Representative
5 days ago
Niagara, Canada Niagara Region Full time**Division**: Human Resources **Temporary Duration**: Approximate Duration: 12 months **Job Summary**: Reporting to the Manager, Employee Services Operations, the Employee Services Representative is responsible for providing accurate and timely payroll and human resources support for Niagara Regional employees and shared service partners, in a fast-paced...
-
Employee Services Assistant
7 months ago
Niagara, Canada Niagara Region Full time**Division**: Human Resources **Temporary Duration**: Approximate Duration: 12 to 18 months **Job Summary**: Reporting to the Manager of Employee Services, the Employee Services Assistant is responsible for providing support to the Employee Services Team, Niagara Regional Employees, the Human Resources Division and the public. The Employee Services...
-
Employee Services Intern
7 months ago
Niagara, Canada Niagara Region Full time**Division**: Human Resources **Temporary Duration**: Approximate Duration: 6 to 12 months **JOB SUMMARY** Niagara Region has an Employee Services Intern position for 35 hours per week available within the Human Resources Division. Under the supervision of the Manager of Employee Services Operations, the Employee Services Intern will work directly with...
-
Payroll Services Representative
7 months ago
Niagara, Canada Niagara Region Full time**Division**: Human Resources **Job Summary**: Reporting to the Manager, Employee Services, the Payroll Services Representative is responsible for providing accurate and timely payroll and human resources support for Niagara Regional employees or shared service partners, in a fast-paced environment with non-negotiable...
-
Customer Service Representative
5 days ago
Niagara Falls, Canada U-Haul Full time**Location**: 4605 Kent Ave, Niagara Falls, Ontario L2H1J3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...
-
Customer Service Representative
3 days ago
Niagara Falls, Canada U-Haul Full time**Location**: 4605 Kent Ave, Niagara Falls, Ontario L2H1J3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...
-
Customer Service Representative
7 months ago
Niagara, Canada Peter Rainville - Desjardins Insurance Agent Full time**Company: Peter Rainville Insurance and Financial Services Inc.** **Position**: Customer Service Representative **Location of Work**: 3930 Montrose Rd, Unit 8, Niagara Falls, ON L2H 3C9 **Type**: Full Time Position **Employment Start Date**:As soon as possible **Salary Range**: $40,000 - $50,000 annually A successful Desjardins Insurance Agent is...
-
Field Service Representative
3 days ago
Niagara, Canada Hunter Engineering Full timeOverview: Hunter Engineering, a third-generation family company, is the world leader in automotive service equipment. We design and build industry-leading wheel alignment systems, wheel balancing systems, vehicle inspection systems, and more. Hunter equipment, made in America, is approved and used by vehicle manufacturers, tire companies, and dealers in over...
-
Employee Services Supervisor
1 week ago
Niagara Falls, Canada Walker Industries Full time**Working at Walker** At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned...
-
Customer Service Representative
3 months ago
Niagara Falls, Ontario, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide detailed information about our...
-
Guest Services Representative
5 days ago
Niagara, Canada JLL Full timeAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
Guest Services Representative
7 months ago
Niagara, Canada JLL Full timeJLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...
-
Insurance Account Representative
7 months ago
Niagara, Canada Pat Gaetano - Desjardins Insurance Agent Full time**Insurance Account Representative - Desjardins Agent Team Member** **Type: Full Time**: **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative. We seek an energetic professional interested in joining our fabulous fun team, who is also passionate about...
-
Customer Service/technical Support Representative
7 months ago
Niagara Falls, Canada Webhelp Full time**Customer Service/Support** **Location** - Niagara Falls, Canada*** Job Title: Customer Service/Technical Support Representative (Hybrid) **Job Description**: The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of...
-
Guest Services Representative
2 days ago
Niagara Falls, Canada Kampgrounds Of America Full timeABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters...
-
Technical Service Representative
3 months ago
Niagara-on-the-Lake, Canada BASF Canada Inc. Full time**Now hiring! Technical Service Representative**: **Cambridge and Woodstock, ON (on-site)** We are looking for a Technical Service Representative to join our Coatings team in Cambridge and Woodstock, ON. We are seeking a professional like yourself to join our team as a Technical Service Representative for the Automotive Coatings Group operating within...
-
Guest Services Representative
7 months ago
Niagara Falls, Canada Kampgrounds Of America Full timeABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...
-
Guest Services Representative
7 months ago
Niagara Falls, Canada Kampgrounds Of America Full timeABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...
-
Customer Service Representative
7 months ago
Niagara Falls, Canada Cantex Distribution Inc. Full time**Position Title**: Customer Service Representative **Key Responsibilities**: - Provide accurate information about products, pricing, and order status. - Assist customers in placing orders, and provide guidance on product selection. - Process and manage customer orders, ensuring accuracy and timely delivery - Collaborate with the warehouse and logistics...
-
Guest Services Representative
7 months ago
Niagara Falls, Canada Kampgrounds Of America Full timeABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...