Guest Services Representative

5 months ago

Niagara Falls, Canada Kampgrounds Of America Full time

ABOUT KAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.
KOA, INC. DEI STATEMENT
At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:

- intentionally create a sense of community and belonging for our guests, employees and franchise partners
- continually educate ourselves and advance our understanding about DEI
- sustain a culture that promotes diversity of thought and experiences
- ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
- drive change in our company and industry through action and implementation

The owned and operated assets of KOA (OAK) is a division of KOA, Inc.’s overall operations, and is rooted in the mission and values of KOA. The current OAK portfolio consists of campgrounds in the United States and Canada.

REPORTS TO
Guest Services Lead, Assistant General Manager, General Manager

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

SPECIFIC DUTIES
- Greet and welcome all guests approaching the front desk in accordance with KOA standards.
- Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
- Prepare reports as required, relating to shift check-list, and down-time reports.
- Answer inquiries from guests regarding campground amenities and local attractions.
- Fully comprehend and be able to operate all relevant aspects of the campground property management system.
- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
- Be familiar with all in-house groups.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
- Notify management of any pertinent information related to daily shift activities.
- Maintain high standards of professionalism, customer service, quality and cleanliness.
- Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
- Increase revenues through up-selling strategies and profitability of ancillary income.
- Maintain health standards and ensure guests and team members are in a safe and secure environment.
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS
- Demonstrates positive attitude with guests, management, team members and vendors.
- Consistent maintaining of arrivals, departures and campground census reports.
- Attention to detail when handling reservations and/or registering guests.
- Promotion of ancillary revenue streams.
- Meet Quality Assurance standards.

JOB QUALIFICATIONS
- Hear and speak the English language fluently
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills with ability to manage confrontation
- Strong working knowledge of operational procedures
- Comfortable in a fast-paced and high-pressure environment.
- Motivated, goal oriented and results driven
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays

PHYSICAL REQUIREMENTS
- Ability to stand for long periods of time.
- Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
- Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
- Able to work inside and outdoors and in various climates.

  • Luxury Guest Service Representative

    6 days ago

    Niagara Falls, Ontario, Canada Mamma's Inn Full time

    We are seeking a professional and detail-oriented Luxury Guest Service Representative to join our team at Mamma's Inn.About the RoleThis is a permanent, full-time position working 35 hours per week. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a positive attitude.The Luxury Guest Service...

  • Guest Services Representative

    5 months ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...

  • Guest Services Representative

    6 months ago

    Niagara Falls, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC. Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the...

  • Guest Services Representative

    5 months ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a...

  • Guest Services Representative

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Guest Services RepresentativeJob Summary: We are seeking a Guest Services Representative to join our team at Vintage Hotels. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and...

  • Guest Service Agent

    2 weeks ago

    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Hotel Guest Service Agent

    6 months ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and...

  • Hotel Guest Service Agent

    5 months ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Part-time leading to Full-Time** **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. -...

  • Hotel Guest Service Agent

    2 months ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Job Function**: To provide a high level of professionalism and customer service as the first line of contact while representing the Americana. **Responsibilities**: - Provides accurate and timely information in a professional and friendly manner. - Registers guests upon arrival and checking guests out upon departure. - Ensures that all transactions and...

  • Customer Service Representative

    4 weeks ago

    Niagara Falls, Ontario, Canada Burger King Full time

    We are seeking a Customer Service Representative to join our team at Burger King. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, working in a fast-paced environment, and maintaining a clean and safe workspace.Key Responsibilities:Provide exceptional customer service to guestsWork...

  • Guest Service Supervisor

    3 months ago

    Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Manages supplies on location. - Completes weekly reports for the Guest Service Manager. -...

  • Hotel Guest Services Representative

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Hotel Guest Services RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Vintage Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Service Manager

    4 months ago

    Niagara Falls, Canada Gecko Hospitality Full time

    Guest Service Manager - Premier Family Entertainment and Resort DestinationAbout Us:We are a renowned family entertainment and resort destination committed to providing exceptional guest experiences. Our facility offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.Role Overview:We...

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerWe are seeking a dedicated and experienced Guest Service Manager to oversee our guest services department at Gecko Hospitality. This role is crucial in ensuring that our guests receive the highest level of service from the moment they arrive until their departure.Key Responsibilities:Oversee all aspects of guest services to ensure a...

  • Guest Service Director

    2 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    Guest Service ManagerGecko Hospitality seeks a seasoned Guest Service Manager to oversee our resort's guest services department. This role is crucial in ensuring our guests receive exceptional service from arrival to departure.Key ResponsibilitiesGuest Services Management: Manage all aspects of guest services to ensure a seamless experience for all guests....

  • Hotel Services Representative

    6 days ago

    Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time

    Job OverviewWe are seeking a skilled and customer-focused Hotel Services Representative to join our team at Guruwali Holding Inc.As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

  • Guest Service Manager

    4 weeks ago

    Niagara Falls, Ontario, Canada Gecko Hospitality Full time

    About Us:We are a renowned family entertainment and resort destination committed to providing exceptional guest experiences. Our facility offers a wide range of activities and amenities designed to cater to guests of all ages, ensuring that every visit is memorable.Role Overview:We are seeking a dedicated and experienced Hospitality Operations Director to...

  • Guest Services Representative

    6 months ago

    Niagara, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. WHAT YOU WILL DO Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest...

  • Customer Service Representative

    3 weeks ago

    Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time

    Guruwali Holding Inc. seeks a skilled Customer Service Representative to join our team in providing exceptional service to our guests. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Register arriving guests and assign roomsProcess group arrivals...

  • Guest Service Agent

    5 months ago

    Niagara Falls, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    **What will it be like to work for this Hilton Niagara Falls/Fallsview?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels...