Guest Services Representative

1 day ago

Niagara, Canada JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Guest Services Representative

Specific accountabilities
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;
Interact with shoppers and retailers in a courteous and efficient manner;
Sell shopping centre gift cards and balance sales to transactions;
Project a positive attitude over the telephone and in person;
Develop and maintain strong relationships with retailers and educate them about the centre's services;
Assist guests by providing directions/information, answering questions, and performing other centre specific services;
Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
Conduct all service functions of the Customer Relations/Guest Services location;
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
Participate in special projects and assumes other duties and responsibilities as assigned.

Key requirements
High school education;
Previous customer service experience preferred;
Sales experience (transaction management and cash management);
Positive attitude and a strong desire to provide excellent customer service;
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
Strong written and oral communication skills, multilingual skills a plus;
Conflict resolution/management skills;
Must be friendly, approachable, proactive and solution focused;
Computer skills (Excel, Chrome);
Flexible and able to work weekends, nights and holidays.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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