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Client Relations Coordinator

4 months ago

Newmarket, Canada AEC Daily Full time

**Client Relations Coordinator**

**Responsibilities**
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Fulfill a variety of complex and time-sensitive administrative duties within tight time frames
- Provide support for customers to support post-sales processes
- Take ownership of customer issues and follow problems through to resolution
- Address all product-related queries on time
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to identify potential new sources of revenue through additional services/products
- For the learners, the Client Relations Specialist will be responsible for responding to inquiries and resolving issues.
- Provide customers’ feedback to help identify potential new features or products
- Keep accurate records and document customer interactions, service actions and discussions
- Assist VP of Customer Experience on other tasks required
- Provide in-person office backup for reception/office administrator

**Qualifications**
- Excellent written and verbal communication skills
- Excellent organization and time management skills with an ability to effectively manage complex tasks simultaneously
- Ability to deal effectively with multiple priorities and address inquiries and requests for information with tact and diplomacy
- Ability to demonstrate initiative and a high degree of accuracy
- Strong ability to identify problems/issues and troubleshoot resolutions
- Professional and customer service orientation with an ability to work with individuals across all levels of the organization
- Self-direction, attention to detail, dependability, and resourcefulness
- Intermediate-level computer skills, including Microsoft Word, Excel, and PowerPoint
- University or college degree, or equivalent experience

**Job Type**: Full time

**Location**: While all employees may currently work from home, in Ontario, you are required to work from the office as needed and attend staff meetings in person on a regular basis.

We offer a competitive benefits package (after three (3) months) and three weeks of vacation on an accrual basis.

**Employee Privacy**:We collect and maintain different types of personal information concerning those individuals who seek to be, are, or were employed by us. We strive to maintain physical, technical, and procedural safeguards to protect such information from loss and unauthorized access, modification, or disclosure, as such information is confidential.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

COVID-19 considerations:
All employees currently work from home. All government guidelines are followed.

Work Location: Hybrid remote in Newmarket, ON

Application deadline: 2023-02-28