Client Care Coordinator

6 months ago

Newmarket, Canada Home Instead Full time

Are you a health care professional looking to advance your career with an organization with a great reputation of providing high quality services and care to seniors? Are you are looking for greater satisfaction in the care your team provides? By joining Home Instead you will join a team of professionals who deliver without exception on every commitment they make to their clients and their families. With Home Instead you will be a member of a team that you can be proud of the work you do each day.

Home Instead is looking for caring and compassionate individuals to become a part of our growing team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead Senior Care provides a variety of services that allow seniors to meet the challenges of aging with dignity, care and compassion.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with clients and family members, client/CAREGivers introductions and quality assurance visits with existing clients. They use the consultative approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care and client satisfaction.

**As a Home Instead Employee, you receive**:

- **Job Training** - initial and on-going training is consistently provided
- **Work Local** - serve seniors in your own community
- **Social Environment** - give you the opportunity to meet new people, develop meaningful relationships and work cohesively with a team
- **Personal Satisfaction** - you will make a difference in someone’s life
- **Growth Opportunities** - grow your career in a growing high quality organization
- **Incentives **- competitive incentive plan to reward continued growth in metrics
- **Competitive Compensation Plan** - includes RRSP matching and company benefits

**Essential Job Functions**:

- Meet with clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed
- Maintain ongoing communication and a consistent follow-up schedule with clients and families
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers

**Job Requirements**:

- Must possess a valid Drivers License and are insurable. A company vehicle will be provided for work related travel
- Provide top notch customer service to internal and external customers
- Thrives in a fast paced environment multi-tasking with various tasks
- Proficient in MS Office
- Minimum 1 year of working experience preferred
- Must have a good understanding of body mechanics, palliative care, Alzheimer’s and Dementia care.
- A degree in Social Service Worker is preferred but not required
- Employment will be conditional until a clean Criminal Record or Vulnerable Sector Check is produced
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Extended health care
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Newmarket, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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