Client Care Coordinator

3 months ago

Newmarket, Canada RNS Health Care Services Inc. Full time

**RNS Health Care** is currently seeking a dedicated and detail-oriented Client Care (Scheduling) Coordinator to join our team. As a Coordinator, you will play a crucial role in ensuring the efficient and effective coordination of our daily operations. If you have excellent organizational skills, can thrive in a fast-paced environment, and enjoy working with a diverse group of individuals, we'd love to hear from you.

**About the Role**:
The Client Care Coordinator will be responsible for scheduling of clients with a focus on building and maintaining positive internal relationships with front line workers and other administrative staff. The CCC will also manage day to day field operations and ensure quality of service by answering phone calls, conducting intakes after hours and weekend emergency calls, log scheduling issues and client referrals.

**Who We are Looking For**:

- Previous experience as a Scheduling Coordinator or in a similar role is preferred.
- Strong attention to detail and the ability to prioritize tasks effectively.
- Excellent verbal and written communication skills, with a customer-focused approach.
- Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously.
- Demonstrate a high level of professionalism and maintain confidentiality when dealing with sensitive information.

**A Day-to-Day Look at the Role**:

- Receive referrals from the Home and Community Care Support Services (HCCSS) - formerly the Local Health Integration Network (LHIN), private clients, HNSA, hospitals, facilities and insurance companies and determine appropriate staff required
- Communicate with HCCSS Coordinators or Case Managers and/or clients directly to determine specific scheduling needs
- Confirm service with client/family and HCCSS within one (1) hour of receipt of the referral or as negotiated with HCCSS Case Manager.
- Schedule Home Support Staff with clients on a daily basis and check planner
- Escalate concerns raised regarding the safety of clients and Health Care Professionals urgently
- Documents and reports all unresolved problems to the appropriate Client Care Supervisor (CCS)
- Logs all communications in Alaya Care and in the “Report Book”
- Records all absences and missed care accurately in Alaya Care for review by the appropriate department
- Investigates timesheet and billing discrepancies with Payroll Administrator
- Attends team meetings
- Performs back-up Front Desk duties as needed

**What you will need to Succeed**:

- Post-secondary education, preference in Business Statistics, Operations Management, or Medical Office Administration
- Evidence of a clear Vulnerable Sector Police Records Search from a local Police Department
- A proactive and solutions-oriented mindset to tackle challenges that may arise.
- A collaborative and cooperative attitude, with the ability to work harmoniously within a team environment.

**Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.**

**About Us**:
**RNS Health Care Services Inc. **is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

**Job Types**: Full-time, Permanent

Pay: From $40,500.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- RNS office employees are working in a hybrid model with an in-office requirement of 3 days per week. Please confirm that you are able to work in-person at our Newmarket, Ontario office 3 days per week.
- What scheduling software are you familiar with?

**Experience**:

- Healthcare: 1 year (preferred)
- Scheduling: 1 year (preferred)

Work Location: Hybrid remote in Newmarket, ON

Expected start date: 2024-09-17

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