Technical Support Specialist Ii
4 months ago
**Basic Function and Scope of Responsibilities**: Responsible for providing level 2 technical assistance and training to end users and procure all hardware for IT department. Assist Level 1 Technical Support with escalated issues and guide them in handling similar issues in the future. Collaborate with the engineering team or vendors in diagnosing and resolving sophisticated product issues. Identify, develop, and implement new processes for improving customer support services.
**Principal Responsibilities**:
- Provides solutions for escalated, complex technical issues, configurations, administration and system performance concerns including networks, VoIP, firewalls, WIFI environments and Microsoft network computers and servers.
- Investigates problems and identifies their source; determines possible solutions; tests and implements solutions.
- Installs, configures, and maintains personal computers, windows, networks, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
- Maintains assigned equipment, software and technical data in accordance with department policy.
- Performs all hardware research and purchasing for IT department needs
- Maintains the confidentiality of digital information that may be disclosed during routine support.
- Participates as a resource for any department that requires technical advice.
- Provides computer orientation to new and existing company staff.
- Performs other job-related duties as assigned.
- Proven experience in a technical support role, preferably at Level 2 or higher.
- Excellent knowledge of computer systems, mobile devices, network functions, and software technologies.
- Exceptional problem-solving and communication skills.
- Participates in mandatory "on-call" support rotation schedule, which requires technical assistance after hours and on weekends, on a rotating schedule.
- Experience in working with customer support ticketing systems.
- Performs other job-related duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
**Education Requirements**:
- Education: DEC or AEC
- Experience: Minimum 5-7 years working experience on a technical support/help desk team
- License/Certification:
**Training, Skills, Knowledge and/or Experience**:
- Minimum 5 years of experience working on a technical support/help desk team
- Ability to read and comprehend written technical information manuals
- Demonstrated ability of strong customer relationship skills and problem resolution
- Excellent verbal and written skills
- Fluent in English and French
StellaQC2
-
Technical Support Specialist
5 months ago
Montréal, Canada Aptos LLC Full time**Making a job change is a big decision. Why consider Aptos?** You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...
-
Technical Support Associate Ii
4 months ago
Montréal, Canada Global Payments (Beamery) Full time**Description**: Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? Global Payments is looking for a new IT Support Technician in Toronto! Join a dynamic team! **What’s in it for you?** - Salary: $50,000-$58,000 - Benefits after 30 days - Growth and development - Innovative and established industry - Fast...
-
Technical Support Specialist
4 months ago
Montréal, Canada Vacation Tracker Full time**Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...
-
SSU & Regulatory Specialist II
4 weeks ago
montréal, Canada Syneos Health Full timeDescriptionSite Start-Up & Regulatory Specialist II - Montreal, Canada (Hybrid work schedule)Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes
-
Technical Support Specialist
7 months ago
Montréal, Canada ENDVR Full timeAt ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...
-
SSU & Regulatory Specialist II
4 weeks ago
montréal, Canada Syneos Health Full timeDescription Site Start-Up & Regulatory Specialist II - Montreal, Canada (Hybrid work schedule) Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outco
-
IT Technical Support Specialist
5 months ago
Montréal, Canada Prodco Analytics Inc. Full time**Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...
-
Application Support Specialist
4 months ago
Montréal, Canada Navori Labs Full timeLooking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs! For our team in Montreal we are seeking a motivated and autonomous: **Application Support Specialist (M/F)** As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology...
-
Technical Support Specialist
4 weeks ago
montréal (saint laurent), Canada Virage Simulation Full timeAbout UsVirage Simulation is a leading company in the field of road vehicle simulation, with a strong presence in the industry since 2005. Our team of specialists is passionate about innovation and excellence, and we are looking for like-minded individuals to join our dynamic and fast-growing organization.Job SummaryWe are seeking a skilled Technical Support...
-
Technical Support Specialist
4 weeks ago
montréal (saint laurent), Canada Virage Simulation Full timeAbout UsVirage Simulation is a leading company in the field of road vehicle simulation, with a strong presence in the industry since 2005. Our team of specialists is passionate about innovation and excellence, and we are looking for like-minded individuals to join our dynamic and fast-growing organization.Job SummaryWe are seeking a skilled Technical Support...
-
Technical Support Specialist
5 months ago
Montréal, Canada Knowledge One Full timeWe are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...
-
Ca-montreal-technical Support Specialist Ii
4 months ago
Montréal, Canada Stella-Jones Inc. Full timeResponsible for providing level 2 technical assistance and training to end users and procure all hardware for IT department. Assist Level 1 Technical Support with escalated issues and guide them in handling similar issues in the future. Collaborate with the engineering team or vendors in diagnosing and resolving sophisticated product issues. Identify,...
-
Technical Support Specialist
4 months ago
Montréal, Canada amaris Full timeJob description We are looking for dynamic consultants to grow our Information Systems & Digital team in Montreal. Your experience, knowledge, and commitment will help us to face our client's challenges. You will be supporting different projects through your expertise as Technical Support Specialist (macOS Expert). **Your main responsibilities**: Provide...
-
Ssu & Regulatory Specialist Ii
2 months ago
Montréal, QC, Canada Syneos - Clinical and Corporate - Prod Full time**Description** **Site Start-Up & Regulatory Specialist II - Hybrid schedule (Montreal, Canada)** Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical...
-
Technical Manager
4 months ago
Montréal, Canada BGIS Full time**Who We Are** **SUMMARY** The **Technical Manager - Level II **supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs throughout the account. **KEY DUTIES & RESPONSIBILITIES** Facility Management Programs...
-
Sales Representative Ii
4 months ago
Montréal, Canada Boston Scientific Corporation Full time**Sales Representative II**: - Work mode: Field Based- Onsite Location(s): Montreal, QC, CA(French translation to follow / Traduction française à suivre) **Job Title: Sales Representative II** **Sales Representative II - Mid-South of Montreal** **About the role** At Boston Scientific, you join a team that is focused on improving the lives of Canadian...
-
Technical Customer Support Specialist I
6 months ago
Montréal, Canada Madcap Software Full timeJob Location(s): Montreal, Quebec **Position Summary**: The Technical Customer Support Specialist provides technical assistance and answers to user’s questions, resolving tickets, and assisting users by troubleshooting problems with computer hardware or software. **Duties and Responsibilities**: - Identifies, investigates, troubleshoots, and resolves...
-
Technical Support Specialist
5 months ago
Montréal, Canada Mitsubishi HC Capital Canada Full timeBy joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...
-
Junior Technical Support Specialist
5 months ago
Montréal, Canada Behavox Full time**About Behavox**: Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and...
-
Technical Packaging Specialist
1 month ago
Montréal, Canada AMD Medicom inc. Full timeWhy join our team? Think you have what it takes to work in an organization where creativity, drive and ambition are valued while integrity motivates everything we do? Medicom has been in business for over 35 years, and it has kept its entrepreneurial mindset. Working with us, you will have the opportunity to get involved, have an impact, and contribute to...