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Technical Support Specialist

1 month ago

Montréal, Canada Experlogix Full time

Are you bi-lingual in French and English? Do you enjoy working remotely? This is an excellent opportunity working within our Support team to support our customers with their Document Automation, Configure, Price Quote, and Digitial Commerce Products. You will have the opportunity to learn new technologies and work with CRM and ERP systems that provide you with state of the art skills that are relevant in today's rapidly growing technology market. The Level 1 Technical Support Engineer is responsible for technical support and communication with Experlogix's existing customers within North America & Europe with a focus on supporting our customers with their Document Automation solutions. In this role you will:

- Maintain strong customer relationships by providing quality Technical Support service to customers
- Establish and maintain a knowledge base and forum to support customers and our teams
- Monitor the arrival of tickets and troubleshooting to find the root issue and providing fixes to issues
- Provide emergency technical support outside of regular business hours

**Qualifications**
- Minimum of 2 years’ experience analyzing and resolving support issues, preferably within a SaaS or technical based business.
Experience with advanced functions in MS Word (Page Breaks, Header/Footer, etc)
- Working Knowledge of CRM and ERP Systems like MS Dynamics, Sugar, Salesforce, etc.
- Excellent verbal, written, and listening skills in French and English.
Development minded and familiarity with diagnosing issues looking into XML files, Javscript, HTML, CSS, etc.
- Enjoy communicating with customers to resolve technical issues.
- Bi-Lingual
- French and English

**Find Your Passion at Experlogix**

At Experlogix, we strive to create a culture of dedicated and engaged team members with a strong organizational commitment. We emphasize growth and place people in careers, not jobs, with opportunities to grow personally and professionally. Our purpose is to fuel your passion through rewarding careers and opportunities See why we were named a Top 10 Dynamics Marketplace solution by Microsoft and as one of the best software and service companies in the Silicon Slopes

**Our Company**
Experlogix is a rapidly growing and award-winning leader in Configure, Price, Quote (CPQ) technology, specializing in fully integrated quote and order automation solutions for the
Microsoft Dynamics, Salesforce, and NetSuite platforms. We have physical offices in the US, Canada, Belgium, and the Netherlands and remote team members worldwide.

**Benefits**

Generous PTO and Paid Holidays

Retirement Benefits

Health Care Benefits

Company Bonus

Company Stock/Equity