Technical Consultant Ii

2 months ago

Montréal QC, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We are looking for a Technical Consultant II** **to join our growing HRdirect (our Human Ressources Call Center) team. This newly created role will be responsible for creating, organizing, managing and maintaining our Knowledge base and Help Articles in Workday related to HRdirect processes, procedures and policies.

You will make sure that our documents, such as our Knowledge base and Help Articles (HR processes, procedures and policies) are accurate, up-to-date and compliant with our internal standards. In this role, you will act as the team member responsible for all aspects related to our Knowledge base and work with other team members for Help Articles.

**What you’ll do here**:

- Work closely with the HRdirect Senior Consultant, ensure that operating procedures and processes are adequately documented and kept up to date.
- Work closely with the HRdirect Senior Consultant on making sure our Knowledge base plan for changes and modifications is followed and reviewed.
- Participate and act as the main point of contact in maintaining the quality and usability of the Knowledge Base.
- Approve Knowledge base articles submitted for modifications from the HRdirect Technical Consultants.
- Participate in the transformation of Knowledge base articles to Help Articles.
- Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
- Provide training and support to our team and other HR expertise team on Help Articles and Knowledge base standards and procedures.
- Identify opportunities for process improvements, automation and efficiency gains.

**What you bring to the table**:

- University degree in human resources, administration or any combination of training and experience deemed relevant for the role
- 3 to 5 years of experience in a similar position
- Experience as a technical consultant or in an HR Service Center
- an asset
- Attention to details
- Demonstrates initiative, good judgment and autonomy
- Capacity to adapt rapidly in an ever-changing environment
- Strong knowledge of HR policies, programs and payroll
- Solid analytical skills and technical comprehension
- Able to multitask and thrive in a fast-paced environment
- Outstanding verbal and written communication skills in both French and English. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country

LI-hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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