Patient Coordinator

3 weeks ago

Toronto, Canada PhysioPlus Health Group Full time

Do you want to be part of a fun, supportive team, develop your career skills, and help deliver an awesome patient experience?

Then PhysioPlus Health Group is looking for you

PhysioPlus Health Group is an established physiotherapy clinic located on the Bloor subway line with a strong reputation for delivering high quality care. We’re looking for a dynamic, motivated person with a positive attitude to be the face of the company at the front desk, assisting with a variety of front office and administrative tasks.

**We’re offering you**:

- **Full time hours**:

- **Permanent Employment**:

- **Benefits offered**:

- **Bonus pay**:

- Opportunity for career advancement to Team Lead, Manager, or Marketing
- Mentorship and training from highly skilled, experience professionals: a great opportunity to grow
- **Located on Bloor Subway line (at Jane)**:

- Established, stable practice
- Paid on-boarding
- **Recognition through our monthly Standing Ovation Awards**:

- Company sponsored team events and outings
- Fun, supportive and inclusive team that wants to help you succeed

**Rewards + Perks**
- Benefits offered (dental care, prescription medication, allied healthcare services)
- Monthly bonuses based on front desk metrics
- Staff Discount Program for clinic services

**Key Competencies**:
**Front Office**
- Make a positive and lasting impression on patients, from the moment they arrive at the clinic to the moment they leave
- Provide outstanding customer service that exceeds expectations
- Manage all patient inquiries, calls and interactions with a smile
- Optimize the appointment schedule by ensuring the day is full, with limited gaps
- Overcome objections to motivate the patient to keep the appointment
- Provide administrative support to clinicians in a positive, friendly and helpful manner
- Book appointments, manage potential cancellations, take payment
- Assist with the smooth day-to-day operations of the clinic
- Manage patient flow at the front desk
- Assist Marketing Manager with promoting the clinic services in the community

**Patient Relationships**
- Establish genuine rapport with patients, welcoming patients warmly and by name
- Establish life-long patient relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients using effective communication skills
- Demonstrate a people-first, problem-solving, “can do” attitude of customer service

**Teamwork**:

- Contribute to a positive team atmosphere by working together as a supportive and cohesive unit
- Attend and actively participates in team meetings
- Maintain composure under pressure and during times of change
- Demonstrate a problem solving, “can do” attitude of teamwork and support

**About You**:

- Minimum 1 year clinical administrator experience
- Prior work in customer service setting considered an asset

**Contact us if you have the same CORE VALUES**:

- A desire to contribute to the positive culture of the team, have fun and enjoy coming to work
- A desire to be a collaborative member of the team offering your experience, enthusiasm, and creativity to further enhance the clinic as a whole
- Have a strong work ethic
- Love to help people, build relationships and create an amazing patient experience

**If you think you'd be a great fit for our team, please send your resume and cover letter to us today**

**In your cover letter please include a short paragraph telling us how you would make the best peanut butter and jam sandwich.**

PhysioPlus Health Group is _an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON M6S 1R6: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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