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Patient Care Coordinator

2 months ago

Toronto, Ontario, Canada CB Canada Full time

At CB Canada, we are seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in ensuring that patients receive the best possible care and support. Your primary responsibilities will include serving as the key point of contact for patients, gathering information, and educating patients on program services. You will also be responsible for being a reimbursement expert in your assigned caseload territory, ensuring coordination of patient services in a timely manner, and working collaboratively with other team members to coordinate the patient journey and ensure patient onboarding.

Key Responsibilities:

  • Key point of contact for patients
  • Contact patients to gather information and educate patients on program services
  • Be a reimbursement expert in his/her assigned caseload territory
  • Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
  • Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
  • Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage
  • Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
  • Coordination of prescriptions (initial and renewal)
  • Adverse Event reporting
  • Ad hoc duties as assigned

Requirements:

  • A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required
  • Bilingualism (English/French) is an asset (requirement for province of Quebec)
  • Experience in a customer service setting

Assets:

  • Bachelor's degree
  • Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
  • Experience in a Customer Service setting
  • Comprehension of medical information
  • Knowledge of public, private and federal reimbursement an asset
  • Previous work using a CRM system an asset
  • Project management skills
  • Knowledge of SalesForce.com an asset

Minimum Skills, Knowledge and Ability Requirements:

  • Exceptional customer service skills and phone etiquette
  • Detail and result oriented
  • Strong analytical and organizational skills
  • Excellent time management skills & sense of urgency
  • Ability to collaborate effectively with program associates
  • Ability to work autonomously in a remote setting
  • Ability to manage multiple tasks and priorities at once
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to adapt to change and ambiguity
  • Adhere to Performance Standards and Procedures required by the program

What We Offer:

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule:

Full time

Affiliated Companies:

Innomar Strategies

Equal Employment Opportunity:

CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy:

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow CB Canada's policy and process to apply for an exemption/accommodation.

Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. When requested, CB Canada will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.