Deskside Technical Support Specialist

5 months ago

Ottawa, Canada Lockheed Martin Corporation Full time

Information Technology
- Ottawa, ON
- 15354BR

**About the role**
- 1. Desktop support responsible for end user computing, including hardware, software and account issues.
- 2. Maintain & Support AV equipment in conference rooms and provide additional audio/visual support for events including town-hall meetings, VTC and webcasts.
- 3. Printer support.
- 4. Windows OS installation, test and deploy windows images to LM Canada systems.
- 5. Software installation & support
- 6. Ensure IT practices are completed in accordance with LM Security practices.
- 7. IT purchase requisitioning.
- 8. Maintain accurate inventory of computer hardware and other IT equipment.
- 9. Professional communication.
- 10. Excellent customer service skills

**What you bring to the role**
- Excellent customer service and follow-up skills.
- Excellent interpersonal skills when dealing with IT customers, other employees, and management or guests
- Proactive with the ability to work autonomously
- Able to prioritize tasks
- Resourcefulness and good judgment in problem-solving skills
- Perform thorough troubleshooting and research
- Able to follow detailed instructions from start to finish
- Strong documentation and record-keeping skills
- Understanding of how systems interact with one another
- Experience supporting audio/visual for use in conference rooms

**Additional skills desired for the role**
- Community college with a diploma (technician) and/or 2 years of related experience

**What we offer you**
- We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee:
- Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
- Competitive compensation
- Time to recharge with vacation, personal days, holidays, and parental leaves
- Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:

- Virtual Health Care (24/7 access to medical professionals)
- A Wellness Spending Account to aid in your wellness journey
- Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
- Medical Travel Insurance
- Onsite fitness facilities at our main office locations
- A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
- Employee discounts to save on goods, services and various recreational activities
- Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:

- Free learning resources through a modern and engaging platform
- Education Assistance Program
- Reimbursement for a professional membership
- Self-directed Mentoring

**About us**

**Equal Opportunity Statement**
- Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.

**Employee Type**
- Full Time

**Vacancy Type**
- Permanent

**Security requirement for this role**

Controlled Goods Program

**Clearance required for role**
- Nato Secret

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