Workstation Support Specialist

2 weeks ago


Ottawa, Ontario, Canada Canadian Bank Note Full time

Job Overview

As a Workstation Support Technician at Canadian Bank Note Company Limited, you will play a critical role in providing technical support services for corporate workstations, cell phones, printers, and other technologies across various CBN sites.

Key Responsibilities:

  • Coordinate IT endpoint equipment provisioning and deprovisioning using automated processes and 3rd party providers;
  • Support, troubleshoot, and repair end-user hardware and peripherals for various devices;
  • Manage and evolve workstation OS configurations to meet security and end-user requirements;
  • Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools;
  • Provide technical support services remotely or at deskside, including end-user training;
  • Collaborate with other IT teams for problem resolution and routine tasks;
  • Promote proactive support actions, conduct root cause analysis, and maintain accurate ticket details for effective problem prevention and resolution;

Requirements:

  • College diploma or university degree in Information Technology or Computer Science;
  • Knowledge of network fundamentals, ITIL framework, and Windows operating system;
  • 2+ years of experience providing workstation hardware/software technical support services;
  • Experience supporting Windows and Azure Active Directory;
  • Excellent organization, time management, prioritization, communication, analytical, and interpersonal skills;
  • Ability to obtain and maintain Government of Canada Secret (Level II) clearance;
  • Ability to participate in on-call rotation program and travel between CBN sites regularly.

About Canadian Bank Note:

CBN designs and develops industry-leading solutions for Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming.



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